Claim Coordinator

iicrc-careers; Grapevine (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Medical

Dental

Vision

Paid time off

Sick paid time off

Paid parental leave

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Job summary

SERVPRO is seeking an experienced Administrative/Claims Coordinator in the United States to support insurance claim processing and customer service. You will assemble job files, validate documentation, and prepare estimates for customers and insurers using the appropriate software.

You will coordinate claim disputes with carriers, ensure clear communication with customers and adjusters, and manage file closures ready for invoicing in a fast-paced office.

Qualifications

• 2+ years of administrative or office-related experience.
• 2+ years of insurance-related experience using Xactimate is preferred.
• Experience in writing estimates, job file processes, and quality assurance is a plus.
• Experience in the service industry, specifically emergency services (water/fire restoration), is a plus.
• Outstanding written and verbal communication skills, proper pronunciation and grammar, and a consistently courteous and professional tone.
• Polite, confident, and excellent customer service skills, including listening and questioning.
• Ability to remain calm and professional during tense or stressful situations.
• Excellent organizational skills and strong attention to detail.
• Very self-motivated and goal-oriented.
• Ability to multi-task.
• Capability to work in a fast-paced, team-oriented office environment.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to learn new software.
• Ability to successfully complete a background check subject to applicable law.

Responsibilities

• Handle claims by assembling job files and validating that all documentation has been received from the field.
• Prepare estimates for customers and insurance through insurance software and generate job file reports as needed.
• Complete and execute job file documentation for insurance and/or customers during job close-outs.
• Coordinate and manage claim disputes with insurance carriers.
• Ensure claims are handled with care and customers are satisfied with service, maintaining no gaps in communication.
• Maintain constant and transparent communication with adjusters to ensure adjuster comfort regarding claims.
• Handle associated jobs to ensure file integrity and that the job is closed out properly and ready for invoicing.
• Manage escalated customer issues, resolve complex problems, and ensure customers are satisfied with the resolution.
• Coordinate and manage the customer’s insurance claim process.

Skills

Administrative experience

Insurance experience

Customer service

Communication skills

Microsoft Office

Multi-tasking

Calm under pressure

Tools

Xactimate

Job description

Benefits

• Health insurance
• Medical
• Dental
• Vision
• Paid time off
• Sick paid time off
• Paid parental leave
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary

Primary Responsibilities

• Handle claims by assembling job files and validating that all documentation has been received from the field.
• Prepare estimates for customers and insurance through insurance software and generate job file reports as needed.
• Complete and execute job file documentation for insurance and/or customers during job close‑outs.
• Coordinate and manage claim disputes with insurance carriers.
• Ensure claims are handled with care and customers are satisfied with service, maintaining no gaps in communication.
• Maintain constant and transparent communication with adjusters to ensure adjuster comfort regarding claims.
• Handle associated jobs to ensure file integrity and that the job is closed out properly and ready for invoicing.
• Manage escalated customer issues, resolve complex problems, and ensure customers are satisfied with the resolution.
• Coordinate and manage the customer’s insurance claim process.

Position Requirements

• 2+ years of administrative or office‑related experience.
• 2+ years of insurance‑related experience using Xactimate is preferred.
• Experience writing estimates, job file processes, and quality assurance is a plus.
• Experience in the service industry, specifically emergency services (water/fire restoration), is a plus.
• Outstanding written and verbal communication skills, proper pronunciation and grammar, and a consistently courteous and professional tone.
• Polite, confident, and excellent customer service skills, including listening and questioning.
• Ability to remain calm and professional during tense or stressful situations.
• Excellent organizational skills and strong attention to detail.
• Very self‑motivated and goal‑oriented.
• Ability to multi‑task.
• Capability to work in a fast‑paced, team‑oriented office environment.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to learn new software.
• Ability to successfully complete a background check subject to applicable law.

Hours

• 40 hours per week, flexible to work overtime when required.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.