CLA Supervisor

San Diego Rescue Mission; National City (CA); On-site; USD 31,000 - 44,000; Full time

Job summary

San Diego Rescue Mission in National City, CA seeks a Community Life Ambassador Supervisor (CLAS) to lead Community Life Ambassadors, promote a trauma-informed environment, and ensure safety and supportive services for clients and staff.

In this full-time, on-site role you will supervise shifts, coordinate emergency responses, maintain documentation, and collaborate with volunteers and partners to deliver compassionate, mission-aligned programming within a nonprofit social services setting.

Qualifications

• Leadership experience in social services or crisis settings.
• Excellent communication and interpersonal skills with discretion.
• Knowledge of trauma-informed care principles and practices.
• Strong organizational and administrative abilities.
• Commitment to faith, integrity, compassion and excellence.

Responsibilities

• Provide direct supervision and leadership to Community Life Ambassadors during shifts.
• Promote a trauma-informed environment and support staff in duties.
• Monitor productivity and provide guidance to optimize performance.
• Coordinate shift logistics, emergencies, and on-call communications.
• Oversee daily operations such as room inspections, meals, and health appraisals.
• Develop supportive relationships with clients, focusing on spiritual engagement.
• Handle sensitive issues with trauma-informed interventions to ensure safety.
• Maintain shift reports, incident logs and compliance records.
• Assist in onboarding and training of new staff and coordinate supplies.

Skills

Leadership

Communication

Trauma-informed care

Organizational skills

Compassion

Education

AA in Social Services / Psychology / Human Development

Bachelor’s degree preferred

Job description

Job Details: Job Location: South County Lighthouse - National City , CA 91950, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $27.00 - $27.00 Hourly, Job Shift: Any, Job Category: Nonprofit - Social Services, The Community Life Ambassador Supervisor (CLAS) plays a critical role in enhancing the quality of life for our clients and staff by fostering a safe, supportive, and stable environment. This leadership position is vital for the successful operation of our various programs, ensuring that all activities and interactions are conducted with professionalism and in adherence to our mission’s values.

Key Responsibilities:

Supervision and Leadership:

• Provide direct supervision and leadership to Community Life Ambassadors (CLAs) during their shifts.
• Promote a trauma-informed environment, ensuring client safety and supporting the team in the effective execution of their duties.
• Monitor and evaluate employee productivity and provide feedback, guidance, and support to optimize performance.

Operational Support:

• Coordinate shift logistics, including emergency responses, staff coverage, and communication with on-call supervisors.
• Oversee daily operations such as room inspections, meal distribution, and client health appraisals.
• Act as a primary contact for emergency medical services and other critical external contacts.

Client Engagement and Support:

• Develop and maintain supportive, trusting relationships with clients, focusing on spiritual engagement and emotional support.
• Facilitate and oversee client activities and compliance with program requirements such as drug screenings, curfews, and personal hygiene standards.
• Handle sensitive issues like suicidal or homicidal ideations with appropriate, trauma-informed interventions to ensure safety.

Administrative Duties:

• Maintain accurate documentation including shift reports, incident logs, and compliance records.
• Assist in the onboarding and training of new staff members.
• Perform general administrative tasks such as answering calls, managing emails, and coordinating supplies and donations.

Team and Community Relations:

• Collaborate effectively with volunteers, community partners, and other staff members to enhance service delivery and program outcomes.
• Engage in conflict resolution both within the team and with clients as needed.
• Represent the mission’s values and maintain professional growth and spiritual development.

Qualifications: Qualifications:

• Proven leadership experience with a background in social services, crisis management, or a related field.
• Excellent communication and interpersonal skills, with an ability to manage complex situations with compassion and discretion.
• Knowledge of trauma-informed care principles and practices.
• Strong organizational and administrative skills.
• Commitment to the values of faith, integrity, compassion, and excellence.
• CPR, First Aid, and Mental Health First Aid certifications preferred.

Experience:

• Minimum AA Social Services, Psychology, Human Development, Ministry or related field from an accredited institution (or commensurate experience, equating to 2 years). Bachelor’s degree preferred.
• Minimum 2 years full-time work experience with individuals experiencing homelessness, various addiction challenges, mental illness and/or dual diagnosis is preferred. Nonprofit experience preferred.

EEO Statement

The San Diego Rescue Mission (SDRM) is both an equal opportunity employer and a Christian ministry. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex (which included breastfeeding, or a medical condition related to breastfeeding), marital status, parental status, military status, veteran's status, pregnancy, medication condition, genetic characteristics, genetic information, disability or any other protected status in accordance with applicable federal, state and local laws. However, as a registered non‑profit religious organization, SDRM does reserve the right to discriminate in hiring persons whose lifestyle is contradictory to Biblical principles. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e (a)), SDRM has the right to, and does hire only candidates who agree with SDRM's Statement of Faith and conduct themselves in accordance with our religious beliefs.

Background Check Disclaimer

SDRM conducts background checks in compliance with applicable federal and state laws, including the Fair Credit Reporting Act, the California Investigative Consumer Reporting Agencies Act, and the California Consumer Credit Reporting Agencies Act. If you accept a position with SDRM, as part of your conditional offer of employment, you will be asked to submit to a virtual background check AND a California Livescan Fingerprint.

You will be provided the following notifications as an example:

1. You will be provided with appropriate written notice of the company's intention to obtain information by way of a background check and will give applicants and employees the opportunity to obtain a free copy of any report obtained.
2. Applicants and employees will be asked to authorize a background check before such check is performed.

Drug Screen Disclaimer

SDRM is a Nonprofit Religious Organization and as such, we require all employees to submit to our drug screen as a condition of employment once they have accepted a position with SDRM. Because of our religious affiliation, we do not allow employees to use or consume recreational or medicinal marijuana, along with all other federally recognized substances. You will be notified prior to any employment decisions if your drug screen is returned with negative findings. Refusal to submit to testing will result in disqualification of further employment consideration.

E-VERIFY Statement

San Diego Rescue Mission participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.