Civilian Security Officer

Bally’s Atlantic City Casino Resort; Lincoln (RI); On-site; USD 10,000 - 60,000; Full time

Job summary

Bally’s Atlantic City Casino Resort is seeking a Civilian Security Officer to ensure a safe and efficient operation of the facility. Responsibilities include monitoring entry points, staffing dispatch, and assisting guests, with a focus on providing excellent customer service in a dynamic casino environment.

Benefits

Competitive Salary with annual performance reviews

Comprehensive health coverage plan that includes medical, dental, and vision

401(K)/ Company Match

Access Perks and Childcare discounts

Qualifications

• Ability to read and write English.
• Minimum of 18 years old.
• Prior customer service experience preferred.

Responsibilities

• Enforces policies for safety and efficiency.
• Monitors entrances and dispatch center.
• Assists guests and maintains logs.

Skills

Customer Service

Observation

Communication

Tools

Surveillance Cameras

Job description

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Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role

Enforces all policies to ensure safe, fair, and efficient operation of Bally's Lincoln Casino, while providing excellent guest service throughout the facility.

Responsibilities

• Strategically posted at the facility’s three entrances 24 hours a day. To observe guests entering and departing the property.
• Check identification of individuals entering Twin River in compliance with Rhode Island state law.
• Staff the Security Dispatch Center 24 hours a day. Officers assigned to dispatch will answer phones, answer/monitor all radio communications from all departments, will monitor surveillance cameras (non-gaming areas), and dispatch the appropriate response utilizing Surveillance, Fire/EMS, Police, and other departments in a coordinated manner.
• Employees will maintain CAD (computer aided dispatch) log for all calls for service.
• Staff the Card and Destruction Room 7 days a week. Officers assigned to the Destruction Room will inspect and cancel all cards and dices that are removed from the gaming floor daily. Officer will maintain logs of all visitor’s, staff, and inventory that enters the Destruction Room.
• Staff the Badging Office and create and modify the C-Cure badges for staff, vendors, and visitor to the property. Maintain all logs the CAD (computer aid dispatch). Will monitor surveillance cameras (non-gaming areas).
• Possess extensive knowledge of all Twin River Casino’s facilities.
• Assist guests by providing information and services or directing guests to the appropriate source for assistance.
• May rove self-parking lots, valet, exterior of casino, and staff the badge office for employee check distribution and issuance of temporary badges.
• Report any observations concerning hazardous, dangerous, or unsafe conditions that may cause injury to guests and/or employees to security immediately.
• Unable to act as current law enforcement security officers and cannot assist with disturbances or arrests.
• Perform other duties as assigned by supervisor.
  
  

Qualifications

• Ability to read and write English.
• Minimum of 18 years old.
• Ability to work overnight shifts.
• Prior customer service experience preferred.
  
  

License Requirements

• Rhode Island Department of Business Regulations Gaming License.
• Serve Safe Certified.
• Rhode Island Driver Operator License.
  
  

Physical/Mental Requirements

• Stand, walk several hundred feet, climb, carry, hear, bend, and stoop.
• Use manual dexterity, follow directions, and adhere to detail.
• Regular use of eye/hand coordination.
  
  

Working Conditions

• Differing hot, cold, noisy, wet, dry, dirty, smoky, and dusty environments.
• Rotating shifts.
• Contact with violent individuals.
• Work in a moderate noise level environment, increasing to loud at times.
  
  

What’s In It For You

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts
  
  

Target Hourly Range: $20.75

Bally's Lincoln Casino Resort: About | LinkedIn

http://www.ballyslincoln.com/

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Gambling Facilities and Casinos

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