Civilian Pay Technician

Phenom People; Alaska; Hybrid; USD 52,000 - 68,000; Full time

Job summary

The Internal Revenue Service seeks a detail-focused professional to review, validate, and process Time and Attendance data for agency staff on a bi-weekly pay cycle. You will assist IRS employees with entering time in the TAPS/SETR system, collect information to resolve payroll questions, and respond to inquiries by phone, email, or service tickets.

This role requires strong communication skills, adherence to procedures, and the ability to use regulatory resources to resolve complex timekeeping

Qualifications

• Specialized experience with timekeeping, payroll, and personnel programs; resolve payroll problems.
• Experience using regulatory research tools and resources.
• Strong oral and written communication to advise customers.

Responsibilities

• Review, validate, transmit, and resolve Time and Attendance data for agency staff on a bi-weekly pay cycle.
• Assist IRS employees with entering time into the TAPS/SETR system; respond to inquiries and resolve issues.
• Collect information from customers to resolve payroll questions and service requests across time and leave administration.
• Independently prepare written replies to customer requests via phone, service ticket, e-mail or fax and follow up as needed.
• Create service tickets in KISAM for questions requiring extensive research or complex adjustments to ensure proper resolution.

Skills

Timekeeping expertise

Payroll knowledge

Oral and written communication

Regulatory research familiarity

Education

Bachelor's degree or 4 years of higher education

Tools

Regulatory research tools (DOL website, FMLA)

SOPs and union/negotiated agreements familiarity

Job description

On a service-wide basis, reviews, validates, transmits, and performs error resolution on Time and Attendance data for agency employees on a recurring, bi-weekly pay cycle.

Answers call from IRS employees to assist them when entering time into the Totally Automated Personnel System / Single Entry Time Reporting (TAPS/SETR) system;

Collects information from customers to resolve employee issues and requests for information and services in the areas of time and leave administration, T&A system support, and associated pay areas.

Independently prepares written replies to customers' telephone, service ticket, e-mail, and fax requests for service or information and conducts follow-up activities to ensure customer received timely and satisfactory responses to their requests.

Customer Relationship Management (CRM)

Creates service tickets in the Knowledge Incident / Problem Service Asset Management (KISAM) telephone system for questions requiring searches of various systems; Creates service tickets in (KISAM) for questions not able to be answered without more extensive research of regulations, policies, or various systems or for complex adjustments requiring detailed steps to ensure the customer's service need is properly resolved.

Requirements

• Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
• Undergo a review of prior performance/conduct and an income tax verification.
• Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

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Recruitment

Jobs

Recruitment & Staffing

SPECIALIZED EXPERIENCE: GS-05 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 level in the Federal Service. Specialized experience for this position includes: Experience applying policies and procedures relating to timekeeping, payroll, and personnel programs to identify and resolve personnel/ payroll problems. Experience with automated systems and regulatory research tools and resources such as the U.S. Department of Labor website, Family Medical Leave Act (FMLA), Internet/Intranet, organizational standard operating procedures (SOPS's), and local/ national negotiated agreements or collective bargaining/ union agreements. Experience with oral and written communication sufficient to advise and resolve customers' issues.

OR

EDUCATION: You may substitute specialized experience with education as follows: A Bachelor's degree or four years of education above high school in any field of study from an accredited college or university.

OR

COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

AND

SPECIALIZED EXPERIENCE: GS-06 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 level in the Federal Service. Specialized experience for this position includes: Experience applying policies and procedures relating to timekeeping, payroll, and personnel programs to provide assistance. Experience with analytical and evaluative techniques to identify and resolve personnel/ payroll problems. Experience utilizing automated systems and their interrelationships to resolve routine time/ leave and attendance issues. Experience with automated systems and regulatory research tools such as the U.S. Department of Labor website, Family Medical Leave Act (FMLA), Internet/Intranet, organizational standard operating procedures (SOPS's), and local/ national negotiated agreements or collective bargaining/ union agreements. Experience with oral and written communication sufficient to advise and resolve customers' issues.

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Customer Services

Customer

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Additional information

• Subject to a 1-year probationary period (unless already completed).
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
• This is a bargaining unit position.
• Tour of Duty: Dayshift Start and stop times between 6:00am and 6:00pm
• Alternative work schedule, staggered work hours or telework may be available.
• Obtain and use a Government-issued charge card for business-related travel.
• Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.