Civil Engineer Tech Support for SaaS Users

Genia; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Genia is seeking a Customer Support Specialist with a Civil Engineering background to serve as the primary bridge between our technology and users. You will engage engineers and designers across email, social platforms, and our Discord server, ensuring users get maximum value from our platform and building strong client relationships.

You will triage technical issues, document bugs for the Product team, and develop knowledge bases to help users self-serve, while maintaining a professional and

Qualifications

• Bachelor's degree in Civil Engineering, Structural Engineering, or Architecture.
• Strong technical understanding of engineering workflows, CAD software, or BIM tools.
• Excellent written and verbal communication skills; explain complex technical concepts simply.

Responsibilities

• Act as the first point of contact for user inquiries across email, social media, and Discord.
• Leverage your civil engineering background to troubleshoot technical issues and provide high-quality solutions.
• Engage with the community on Discord and social media to foster a helpful user environment.
• Document bugs or feature requests with clear, detailed information for Product/Engineering teams.
• Create knowledge base articles, FAQs, and video tutorials to aid self-serve.

Skills

Technical communication

Civil engineering background

Multi-channel support

Troubleshooting

Community engagement

Education

Bachelors in Civil/Structural Eng or Architecture

Tools

CAD software

BIM tools

Intercom

Zendesk

Discord

Job description

Genia is seeking a Customer Support Specialist with a Civil Engineering background to serve as the primary bridge between our technology and users. You will engage engineers and designers across email, social platforms, and our Discord server, ensuring users get maximum value from our platform and building strong client relationships.

You will triage technical issues, document bugs for the Product team, and develop knowledge bases to help users self-serve, while maintaining a professional and