Technical CSR – SaaS Support with APIs

GenLogs Corporation; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Travel reimbursement

Unlimited PTO

Sick leave

Paid holidays

Job summary

GenLogs Corporation is seeking a Technical Customer Support Representative to provide world-class technical support to day-to-day users. You will be the initial contact for technical questions, primarily via email and Google Meet, and help ensure successful adoption of GenLogs data/software.

Ideal candidates have 3+ years in IT or technical support, strong API/SQL knowledge, and excellent communication skills.

Qualifications

• 3+ years experience in IT or technical user support.
• Strong verbal and written communication skills to troubleshoot with users.
• High ownership and follow-through in driving issues to resolution.
• Strong understanding of APIs, webhooks, and relational databases.
• SQL experience required.
• B2B SaaS experience preferred but not required.
• Transportation or Insurance experience preferred but not required.

Responsibilities

• Develop deep understanding of GenLogs platform, data, APIs, and customers.
• Respond to technical questions via email and Google Meet as needed.
• Troubleshoot issues by guiding users through workflows and identifying bugs.
• Document notes in the support ticketing system and follow up on tickets daily.
• Collaborate with Engineering to translate feedback into solutions.
• Assist Customer Success with onboarding, training, and office hours.

Skills

Technical support

APIs

SQL

Customer communication

Job description

GenLogs Corporation is seeking a Technical Customer Support Representative to provide world-class technical support to day-to-day users. You will be the initial contact for technical questions, primarily via email and Google Meet, and help ensure successful adoption of GenLogs data/software.

Ideal candidates have 3+ years in IT or technical support, strong API/SQL knowledge, and excellent communication skills.