Civic Space Operations & Events Lead

Elm Street; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

3CDC is seeking a Civic Space Site Supervisor to manage day-to-day operations at Fountain Square, Washington Park, Elm Street, Memorial Hall, Ziegler Park, Imagination Alley, Court Street and beyond.

The role involves leading the Civic Space team, coordinating with Operations and Event Management, and ensuring safety, cleanliness, and top-tier customer service across multiple venues. Expect evening and weekend shifts as required.

Qualifications

• A two- or four-year degree from an accredited college or university in a related degree program is preferred.
• Relevant event management, facility management, and/or hospitality experience required.
• Production or stage management experience is also/alternatively preferred.
• One to two years’ experience managing staff.
• General bar/restaurant/store management experience is preferred.
• Must have a valid state-issued driver’s license with a current address and acceptable driving record.
• Willing to work nights, weekends, and holidays.
• Ability to work well under stress.
• Personable, positive, and enthusiastic attitude with capability to deal effectively with people (both internal and external).
• Ability to communicate clearly verbally and in writing.
• Excellent organizational skills, work habits, and consistent follow-through.
• Must be able to maintain the highest degree of confidentiality.
• General knowledge of social media outlets.
• Experience troubleshooting AV and computer equipment.

Responsibilities

• Take ownership of the Civic Spaces; this is not only event-based, but includes cleanliness, operations, parking, bar sales, facility management, etc.
• Manage the Civic Spaces by focusing on exceeding patrons’ expectations for customer service, quality, safety, and cleanliness.
• Working and coordinating with your Event Management colleagues on understanding the needs for the 3CDC-produced events, partner events, and the third-party programming.
• Oversee site setup, operation, teardown, and/or post event cleanup to ensure quick and efficient turns between events.
• Conduct pre-shift meetings each workday to ensure onsite staff, contractors and volunteers know the goals and key points of each event.
• Provide management and on-the-job coaching of the civic space team (operations, event, and bar staff) and report accurate feedback to Operations Management.
• Coordinate with technical staff to ensure smooth execution of event production elements.
• Train staff on all event related tasks: POS, cash handling, bartending, pre/post event cleaning checklists, and all other event-related tasks specific to the civic space.
• Take ownership of beverage service delivery, from what selections we offer to how we deliver the product to the consumer.
• Maintain inventory by accurately tracking the procurement, receipt, and reconciliation of all beverage, beverage supplies, and event equipment.
• Assist Managers in tracking and planning product inventory levels.
• Build and maintain strong relationships with 3CDC community partners and event stakeholders such as police, sponsors, performers, partners, contractors, and third-party event organizers.
• Continually evaluate onsite safety measures, train staff and volunteers on emergency procedures, and conduct immediate and complete reporting of all liability issues, this includes maintaining an incident reports log.
• Assist the Communications Team in executing social media tasks onsite during events.
• Other duties as assigned.

Skills

Event management

Staff supervision

Customer service

Communication

Safety procedures

AV troubleshooting

Social media familiarity

POS/cash handling

Team leadership

Confidentiality

Organizational skills

Pressure handling

People skills

Written/verbal communication

Staff training

Event coordination

Education

Two- or four-year degree in related field

Tools

AV equipment

POS systems

Job description

3CDC is seeking a Civic Space Site Supervisor to manage day-to-day operations at Fountain Square, Washington Park, Elm Street, Memorial Hall, Ziegler Park, Imagination Alley, Court Street and beyond.

The role involves leading the Civic Space team, coordinating with Operations and Event Management, and ensuring safety, cleanliness, and top-tier customer service across multiple venues. Expect evening and weekend shifts as required.