Citywide Development and Performance Manager (Manager II)

City of Portland; Portland (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

City of Portland seeks a dedicated Development and Performance Manager (Manager II) to lead equity, ADA Title II, Civil Rights Title VI, Language Access, LGBTQIA2S+ initiatives across City Service Areas. The role establishes consistent performance measures and supports equity practices in city operations.

The ideal candidate will coordinate citywide development, align programs with City plans, and drive continuous improvement in equity outcomes, reporting to the OEHR Director and Chief Equity

Qualifications

• Direct the organizational unit in carrying out the City’s vision, mission, and objectives for the Office of Equity and Human Rights.
• Assist in the development of strategies, policies, and initiatives to build citywide leadership, management and staff capacity to implement equity, ADA Title II, Civil Rights Title VI, Language Access, LGBTQIA2S+ and related policies.
• Provide financial management; administer policies, procedures, and programs.

Responsibilities

• Direct the organizational unit in carrying out the City’s vision, mission, and objectives for the Office of Equity and Human Rights.
• Assist in the development of strategies, policies, and initiatives to build citywide leadership, management and staff capacity to implement equity, ADA Title II, Civil Rights Title VI, Language Access, LGBTQIA2S+ and related policies.
• Provide financial management; administer policies, procedures, and programs.
• Serve as the central conduit for communication regarding identified performance gaps, emerging issues, and improvement opportunities between the Office of Equity leadership and City Service Areas.
• Coordinate follow-up, establish and monitor action plans, and ensure organizational unit work plans are updated, and progress is communicated in a timely manner.
• Prepare or lead the preparation of organizational unit strategic plans and annual work plans.
• Develop, implement, improve, and evaluate programs, projects, workflow, methods, and work products in accordance with Office of Equity plans, budgets, and policies; perform various specialized budgetary and management studies and analyses.
• Lead Office of Equity change-management efforts related to core function performance, including the development and implementation of new processes, policies, procedures, and technology.
• Develop and lead service-area and citywide training and delivery models to support consistent implementation.

Job description

The Position

Job Appointment: Full-Time

Work Schedule: 8 am - 5 pm Monday - Friday

Work location: 1120 SW 5TH AVE, PORTLAND OR 97204

Benefits: Please check our benefit tab for an overview of benefits for this position.

About The Position

Under the direction of the Director of the Office of Equity and Human Rights (OEHR) and Chief Equity Officer, the Development and Performance Manager (Manager II) provides leadership and direction for the coordination, standardization, and performance alignment of equity, ADA Title II, Civil Rights Title VI, Language Access and LGBTQIA2S+ functions across City Service Areas. The position is responsible for establishing consistent approaches, expectations, and performance measures that support the effective implementation and tracking impacts of equity and civil rights operations across diverse service areas and ensure alignment with Citywide objectives and requirements.

The Development and Performance Manager also leads the development and implementation of Citywide employee development expectations, performance measures, and competencies related to civil rights, equity, and performance. The position establishes frameworks that promote consistency, accountability, knowledge sharing, and continuous improvement while supporting service areas to strengthen their equity-related practices and performance.

Through citywide coordination and strategic collaboration, the position serves as a central resource for advancing consistent performance and quality management practices, identifying strengths and opportunities for improvement, and supporting the integration of equity and civil rights expectations into City operations.

What You’ll Do

• Direct the organizational unit in carrying out the City’s vision, mission, and objectives for the Office of Equity and Human Rights;
• Assist in the development of strategies, policies, and initiatives to build citywide leadership, management and staff capacity to implement equity, ADA Title II, Civil Rights Title VI, Language Access, LGBTQIA2S+ and related policies;
• Provide financial management; administer policies, procedures, and programs.
• Serve as the central conduit for communication regarding identified performance gaps, emerging issues, and improvement opportunities between the Office of Equity leadership and City Service Areas.
• Coordinate follow-up, establish and monitor action plans, and ensure organizational unit work plans are updated, and progress is communicated in a timely manner.
• Prepare or lead the preparation of organizational unit strategic plans and annual work plans;
• Develop, implement, improve, and evaluate programs, projects, workflow, methods, and work products in accordance with Office of Equity plans, budgets, and policies; perform various specialized budgetary and management studies and analyses.
• Lead Office of Equity change-management efforts related to core function performance, including the development and implementation of new processes, policies, procedures, and technology.
• Develop and lead service-area and citywide training and delivery models to support consistent implementation.

Additional Duties

• Establish and maintain mechanisms for continuous improvement by identifying cross-service-area trends, sharing effective practices, and facilitating knowledge transfer to strengthen consistency, accountability, and performance.
• Implement improvements and efficiencies identified through working groups with management and executive-level positions.
• Conduct analyses of citywide performance measures, training and workforce development offerings to identify and formulate improvements and efficiencies, with a focus on city-wide opportunities
• Develop and establish team culture, performance requirements and personal development targets for staff.
• Serve as the escalation point for significant or recurring performance gaps within the functional areas.
• Assess issues, coordinate with leadership and service-area partners to identify resolution strategies and monitor corrective actions through resolution to ensure sustained improvement.
• Develop, implement, and maintain standardized operating procedures for the delivery, monitoring, and evaluation of core functions.
• Cultivate and deepen key partnerships with local, regional and national professional organizations (AVT, Urban League, Latino Network, PIRC, APANO, GARE, COMTO, NOBLE, etc.) committed to racial equity work.

The ideal candidate for this position will have these attributes:

• Lived Experience: You have direct experience working with marginalized communities, particularly communities of color, LGBTQIA2S+ communities, and persons with disabilities.
• Experienced Equity Practitioner: You have a proven ability to perform advanced equity analysis and a deep understanding of anti-racist principles and of intersectional approaches including data, performance management, and capacity building.