Citywide Equitable Systems and Standards Manager (Manager II)

City of Portland; Beaverton (OR); On-site; USD 130,000 - 165,000; Full time

Job summary

City of Portland seeks a Citywide Equitable Systems and Standards Manager (Manager II) to provide direction for equity, accessibility and civil rights compliance across city services. The role develops standards, frameworks, and performance requirements, guiding citywide programs toward inclusive outcomes aligned with legal obligations.

The ideal candidate brings lived experience with marginalized communities, advanced equity analysis, and a collaborative leadership style to build capacity and

Qualifications

• Experience applying equity and civil rights best practices to administrative principles and methods, including management of diverse teams, change management, strategic planning, and facilitation.
• Experience with civil rights compliance and equity program/project management.
• Knowledge of state, federal and city legislation and trends affecting implementation of civil rights Title VI, ADA, and LGBTQIA2S+ policies.
• Knowledge of performance management data and reporting principles and best practices.
• Knowledge of the principles and practices of public administration, including applying current equity and civil rights best practices to budgeting, contracting, conflict resolution, project management, trauma-informed practices, compliance, and reporting and maintenance of public records.

Responsibilities

• Direct the organizational unit in carrying out the City’s vision, mission, and objectives for the Office of Equity and Human Rights.
• Assist in the development of strategies, policies, and initiatives to implement equity, ADA Title II, Civil Rights Title VI, Language Access, LGBTQIA2S+ and related policies.
• Provide financial management; administer policies, procedures, and programs.
• Develop equitable systems, accountability frameworks, accountability approaches, tools, templates, and continuous-improvement strategies that operationalize and standardize efforts to identify and address systemic barriers across City programs, services, and operations.
• Prepare or lead the preparation of strategic plans and annual work plans for the organizational unit;
• Develop, implement, improve, and evaluate programs, projects, workflow, methods, and work products in accordance with Office of Equity plans, budgets, and policies; perform various specialized budgetary and management studies and analyses
• Establish expectations for frequency, quality, documentation, and performance monitoring, and coordinate the implementation of approved changes to ensure consistent practices across service areas.
• Conduct analyses of citywide services and operations to identify and formulate improvements and efficiencies, with a focus on city-wide opportunities.
• Develop and lead the implementation of improvements and efficiencies identified through working groups with management and executive-level positions.
• Establish and maintain mechanisms for continuous improvement by identifying cross-service-area trends, sharing effective practices, and facilitating knowledge transfer to strengthen consistency, accountability, and established standards.
• Develop and establish team culture, performance requirements and personal development targets for staff.
• Monitor performance and provide coaching for improvement and development.
• Evaluate performance and complete annual performance reviews.
• Review and analyze pertinent statutes, regulations, ordinances, and policies in terms of impact on city operations and to ensure compliance. Develop, implement, and maintain standardized operating procedures for the delivery, monitoring, and evaluation structures that align and comply with current legal interpretations of ADA Title II, Title VI, Language Access, LGBTQIA2S+
• Cultivate and deepen key partnerships with local, regional and national professional organizations committed to racial equity work.

Skills

Lived Experience

Equity practitioner

Social intelligence

Community engagement

DEI investment

Analytical thinking

Effective communication

Strategic thinking

Collaboration

Change agent

Innovative

Education

Bachelor's Degree

Master's degree preferred

Job description

Job Appointment: Full-Time

Work Schedule: 8am - 5 pm Monday - Friday

Work location: 1120 SW 5TH AVE, PORTLAND OR 97204

Benefits: Please check our benefit tab for an overview of benefits for this position.

About the position:

The Citywide Equitable Systems and Standards Manager (Manager II) provides direction and leadership in promoting citywide compliance with federal, state, and local civil rights and policies to reduce disparities within Service areas. The position will lead the expectations, and functional work plans grounded in competencies related to advancing equity, accessibility and civil rights-compliance.

The position establishes frameworks that promote equity and civil rights compliance, thorough and defensible complaint resolution and investigations, accessibility planning, language access planning, regulatory reporting, monitoring, and accountability. The position will develop the criteria, specifications, or targets that a system, product, or process must meet to be considered aligned with city values, acceptable or successful. The incumbent will define the required standard of equity approaches and assure they align with legal requirements.

Through guidance, education and technical assistance, this manager will provide leadership guidance to all service areas and bureaus to build capacity in achieving optimal outcomes and services to all Portlanders in alignment with city values. This position will develop citywide performance requirements related to civil rights and equity.

What you’ll do:

• Direct the organizational unit in carrying out the City’s vision, mission, and objectives for the Office of Equity and Human Rights.
• Assist in the development of strategies, policies, and initiatives to implement equity, ADA Title II, Civil Rights Title VI, Language Access, LGBTQIA2S+ and related policies.
• Provide financial management; administer policies, procedures, and programs.
• Develop equitable systems, accountability frameworks, accountability approaches, tools, templates, and continuous-improvement strategies that operationalize and standardize efforts to identify and address systemic barriers across City programs, services, and operations.
• Prepare or lead the preparation of strategic plans and annual work plans for the organizational unit;
• Develop, implement, improve, and evaluate programs, projects, workflow, methods, and work products in accordance with Office of Equity plans, budgets, and policies; perform various specialized budgetary and management studies and analyses
• Establish expectations for frequency, quality, documentation, and performance monitoring, and coordinate the implementation of approved changes to ensure consistent practices across service areas.
• Conduct analyses of citywide services and operations to identify and formulate improvements and efficiencies, with a focus on city-wide opportunities.
• Develop and lead the implementation of improvements and efficiencies identified through working groups with management and executive-level positions.

Additional duties:

• Establishand maintain mechanisms for continuous improvement by identifying cross-service-area trends, sharing effective practices, and facilitating knowledge transfer to strengthen consistency, accountability, and established standards.
• Develop and establish team culture, performance requirements and personal development targets for staff.
• Monitor performance and provide coaching for improvement and development.
• Evaluate performance and complete annual performance reviews.
• Reviewand analyze pertinent statutes, regulations, ordinances, and policies in terms of impact on city operations and to ensure compliance. Develop, implement, and maintain standardized operating procedures for the delivery, monitoring, and evaluation structures that align and comply with current legal interpretations of ADA Title II, Title VI, Language Access, LGBTQIA2S+
• Cultivateand deepen key partnerships with local, regional and national professional organizations (AVT, Urban League, Latino Network, PIRC, APANO, GARE, COMTO, NOBLE, etc.) committed to racial equity work.

The ideal candidate for this position will have these attributes:

• Lived Experience: You have direct experience working with marginalized communities, particularly communities of color, LGBTQIA2S+ communities, and persons with disabilities.
• Experienced Equity Practitioner: You have a proven ability to perform advanced equity analysis and a deep understanding of anti-racist principles and of intersectional approaches including policy, data, performance management, and capacity building.
• Socially Intelligent: You communicate with others in a way that inspires action and cultivates partnership. You understand how to navigate complex political environments. You can effectively communicate with all levels of an organization.
• Engaged with the Community and Collaborative: You value partnership and stakeholder relationships. Develop and supports relationships to get things done. Passion for working with teams and problem solving.
• Invested in Diversity, Equity, and Inclusion (DEI): You use DEI concepts, tools, and strategies to guide and inform your work and organizational change. Experience with inclusive, respectful, and culturally responsive settings and values.
• Analytical and critical thinker: You critically analyze and evaluate data and policy. Capable of challenging preconceived notions, problem-solving and guiding the development and implementation of data-driven strategies to promote workforce equity. Able to translate insights into actionable recommendations for program and policy improvement.
• Effective Communicator:You excel in articulating complex concepts clearly and persuasively, fostering open dialogue and collaboration among diverse stakeholders. Proficient in representing the Office of Equity and Human Rights in external forums, delivering presentations, and sharing insights to advance civil rights and equity goals.
• Strategic: You have experience working to dismantle structural and institutional racism as well as disrupt individual racism. You can turn concepts into practical applications for use in everyday decision making.
• Collaborative and Inclusive:You share power with others. You build partnerships and work collaboratively with stakeholders.You delegate tasks, triage work and leverage resources. You are comfortable with facilitation and navigating conflict through a trauma informed lens.
• Change agent:You have experience in senior leadership as an advocate and champion working toward strategic goals. You have a focus on finishing tasks while establishing progressive long-range goals.
• Innovative: You are creative, adaptable, and excel in change management.

Applicants must describe in their cover letter and résumé how their education, training, and/or work experience, meets each of the following minimum qualifications:

1. Experience with applying current equity and civil rights best practices to administrative principles and methods, including management of diverse teams, change management, strategic planning, and facilitation.
2. Experience with civil rights compliance and equity program/project management.
3. Knowledge of state, federal and city legislation and trends affecting implementation of civil rights Title VI, ADA, and LGBTQIA2S+ policies.
4. Knowledge of performance management data and reporting principles and best practices.
5. Knowledge of the principles and practices of public administration, including applying current equity and civil rights best practices to budgeting, contracting, conflict resolution, project management, trauma-informed practices, compliance, and reporting and maintenance of public records.

Additional requirements:

• Education: Bachelor’s Degree from an accredited college or university in Education, Psychology, Sociology, Political Science, Urban Planning, Public Administration, Management, Business Administration or related field; Masters in Public Administration or related degree preferred
• Experience: Five (5) years of professional and responsible experience performing executive leadership, management, or related work applying equitable policies and practices in a public agency and/or personnel functions within an organizational unit, including a minimum of three (3) years in a supervisory role.

An Equal Opportunity Employer

Equal Employment Opportunity