City Operations Strategy & Innovation Lead

City of New York; New York (NY); On-site; USD 150,000 - 170,000; Full time

Job summary

The City of New York's Mayor's Office is seeking a Deputy Director for Strategy, Improvement & Innovation. The role leads strategic engagements, manages analytics and digital product portfolios, and collaborates across agencies to drive measurable improvements in city operations.

Ideal candidates have a Master's degree, 5+ years in supervisory roles, and 3+ years in project management, with strong communication and change-management skills. Salary ranges from USD 160,000 to USD 170,000 per year.

Qualifications

• Master's Degree required.
• Minimum of 5+ years in supervisory capacity.
• 3+ years of progressively responsible experience in project management.

Responsibilities

• Lead strategic consulting engagements with senior leaders to solve complex operational challenges.
• Oversee analytics and digital product portfolio to support accountability and decision-making.
• Translate performance insights into operational action with measurable results.
• Strengthen project delivery by improving intake, prioritization, and execution of high-impact initiatives.
• Evaluate and scale interventions by rigorous testing and outcome measurement.
• Embed innovation by introducing new tools and ways of working to improve performance.
• Collaborate across teams and agency partners to develop stronger solutions.
• Build project delivery capacity through training and coaching across the office.

Skills

Strategic leadership

Analytical reasoning

Data strategy

Team management

Project management

Communication

Change management

Education

Master's Degree

Job description

The City of New York's Mayor's Office is seeking a Deputy Director for Strategy, Improvement & Innovation. The role leads strategic engagements, manages analytics and digital product portfolios, and collaborates across agencies to drive measurable improvements in city operations.

Ideal candidates have a Master's degree, 5+ years in supervisory roles, and 3+ years in project management, with strong communication and change-management skills. Salary ranges from USD 160,000 to USD 170,000 per year.