City Delivery Dispatcher

O'Reilly Automotive Stores; Madison (WI); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from:

Medical, dental, vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a route coordinator to oversee city delivery operations from the hub to spoke stores. You will coordinate schedules, supervise delivery specialists, and serve as the primary contact for city delivery service.

The role requires attention to detail, multilingual communication, and familiarity with automotive parts. You will monitor routes, ensure on-time performance, and help with billing and vehicle maintenance in a dynamic retail environment.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Good interpersonal communication skills.
• Familiar with automotive parts.
• Ability to drive a manual transmission vehicle.
• Fluency in multiple languages, Spanish highly desired.

Responsibilities

• Coordinate and oversee city route schedules and delivery teams.
• Serve as contact person for city delivery service.
• Receive orders from stores by phone or invoice and prepare for delivery.
• Ensure accuracy of orders before pickup by city delivery staff.
• Maintain organized hub delivery area for spoke stores.
• Monitor hub routes to improve efficiency and reduce costs.
• Ensure hub staff clock in/out per policy.
• Investigate undelivered parts and adjust billing as needed.
• Ensure route coverage during staff absences and complete vehicle inspections.
• Provide performance input for evaluations.

Skills

Alphanumeric matching

Interpersonal communication

Automotive parts knowledge

Manual transmission driving

Multilingual (Spanish)

Job description

ESSENTIAL JOB FUNCTIONS

To coordinate and oversee city route schedule, functions, and delivery specialists of "hub" store to "spoke" stores.

Bilingual candidates encouraged to apply.

Serve as contact person for city delivery service.

Receive orders from stores via phone or invoice, ensure parts are pulled and ready for delivery by scheduled time.

Ensure accuracy of each order pulled prior to city delivery specialist picking up order for delivery.

Maintain organized, clean city delivery area divided into areas/bins for each spoke store.

Ensure hub delivery specialists are running on schedule and/or communicate any delays to stores remaining on route.

Continually monitor hub system and routes for ways to increase efficiency, productivity, and/or reduce expenses.Communicate recommendations to store manager.

Make sure all team members assigned to hub are clocking in and out according to company policy.

Research any parts not delivered as scheduled and make any necessary billing adjustments.

Work with store manager to ensure route is covered in the absence of regular city delivery specialist.

Work with store manager and delivery specialist to ensure vehicles are well maintained and inspections are completed thoroughly and accurately. Ensure daily mileage is logged into asset management for all vehicles.

Provide input to store manager with regard to delivery specialists’ performance in preparation for performance evaluations.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Ability to quickly match alphanumeric sequences

Good interpersonal communication skills

Familiar with automotive parts

Ability to drive a manual transmission vehicle

Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.