City Brew Store Manager

City Brew Coffee; Kalispell (MT); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Rewards & Recognition Program

Free/discounted drinks

Career growth opportunities

Job summary

City Brew Coffee stores in Kalispell, MT, are seeking a Store Manager to lead daily operations, coach a high-performing team, and drive profitability. You will manage budgets, labor, and food and beverage quality while ensuring exceptional guest experiences across a busy retail setting.

You will partner with the District Manager to align store performance with company standards, supervise staffing, and uphold our culture of service without compromise.

Qualifications

• Experience leading retail teams, preferably in coffee/food service.
• Strong budgeting, cost control, and performance metrics skills.
• Excellent communication and interpersonal abilities for a guest-focused environment.
• Lamiliarity with inventory, labor, and store operations is a plus.

Responsibilities

• Lead by example in delivering exceptional guest service and product quality.
• Manage store financial performance, including budgets, labor, and cost of goods.
• Maintain strict cash handling procedures and conduct regular audits.
• Ensure cleanliness, organization, and maintenance of all store areas.
• Oversee inventory systems to maintain optimal stock levels while minimizing waste and shortages.
• Execute and support marketing initiatives, including POP placement and local store engagement.
• Ensure compliance with all company policies, procedures, and operational standards.
• Partner with the District Manager and Corporate Office on employee relations matters, including hiring, discipline, evaluations, and investigations.
• Support employee engagement and recognition initiatives.
• Communicate effectively with leadership regarding store performance, staffing, and operational needs.

Skills

Leadership

Communication

Budget management

Retail/coffee experience

Team development

Scheduling

Customer service

Job description

Ready to join a team that's always buzzing with excitement?

As a City Brew team member, our purpose is coffee without compromise. We believe our baristas are the heart and soul of our coffee culture.

At City Brew, we value our team members. Our mission is to be an industry leader in product quality and customer service. We hire and empower positive people with positive attitudes who are truly committed to brewing exceptional guest experiences with every cup.
We're fanatically committed to providing our customers with the finest coffee around. This commitment is matched by our passion for top-notch service. Every decision we make and every cup we brew is driven by our love for quality coffee, our respect for our customers, and our dedication to excellence.

Position:City Brew Store Manager

Location: 15 Heritage Way

Job Id:687

# of Openings:1

Store Manager – City Brew Coffee

Position Title: Store Manager
Location: City Brew Coffee, Kalispell, MT
Employment Type: Full-time
Reports to: District Manager

Who We Are

City Roasting Company LLC dba City Brew Coffee is dedicated to providing exceptional coffee experiences to our community. We pride ourselves on high-quality products, outstanding customer service, and a welcoming atmosphere. Our team is passionate about coffee, and we strive to create a place where customers can relax, connect, and enjoy the perfect cup.

Who You Are

Our Store Managers live and lead by The Three Things that define success at City Brew:

• Inspire – Motivate, coach, and develop your team to deliver exceptional service and embody our “Serve Without Compromise” culture.
• COGS Control – Drive profitability through effective inventory management, waste reduction, and strong cost-of-goods oversight.
• Labor Control – Optimize scheduling and staffing to meet business needs while maintaining productivity and payroll efficiency.

General Responsibilities

Responsible for the daily planning, management, and leadership of a City Brew retail store/kiosk, including exceptional product quality, guest service, inventory control, cost management, and other duties as assigned by the District Manager and Corporate Office.

What You'll Do

Recruit, hire, train, and develop a high-performing team in alignment with City Brew standards and payroll budgets.

• Lead by example in delivering exceptional guest service and product quality.
• Manage store financial performance, including budgets, labor, and cost of goods.
• Maintain strict cash handling procedures and conduct regular audits.
• Ensure cleanliness, organization, and maintenance of all store areas.
• Oversee inventory systems to maintain optimal stock levels while minimizing waste and shortages.
• Execute and support marketing initiatives, including POP placement and local store engagement.
• Ensure compliance with all company policies, procedures, and operational standards.
• Partner with the District Manager and Corporate Office on employee relations matters, including hiring, discipline, evaluations, and investigations.
• Support employee engagement and recognition initiatives.
• Communicate effectively with leadership regarding store performance, staffing, and operational needs.

Complete all additional duties as assigned to support store success.

The tasks listed here show the main responsibilities of the role but don't include everything. You may be asked to take on other related duties as needed.

What We're Looking For:

• Strong leadership and team development skills
• Proven ability to manage operations, budgets, and performance metrics
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Working knowledge of service industry operations, preferably coffee or retail
• Ability to maintain confidentiality and professionalism
• Passion for coffee and creating exceptional guest experiences

Education and Experience

• Experience in retail, food service, or coffee industry preferred

Physical Requirements

• Ability to stand for extended periods
• Ability to lift and carry store supplies and equipment
• Maintain stamina throughout scheduled shifts

Why Join City Brew?

A welcoming team and culture built on honesty, positivity, and improvement

• Your contributions are recognized and celebrated through our Rewards & Recognition Program, designed to spotlight the amazing work you do.
• You’ll have the chance to make a real impact, grow your career, and shape the future of a brand built on quality, community, and connection.
• Free/discounted drinks and chance to share your love for coffee with others

City Brew Coffee is an Equal Opportunity Employer

Disclaimer:

This job description is intended to provide a general overview of the responsibilities and requirements of the Store Manager position at City Brew Coffee. It is not exhaustive and may not include all tasks and duties the Store Manager will be expected to perform. Additional duties may be assigned as needed to support the store's operations and ensure excellent customer service. City Brew Coffee reserves the right to modify this job description at any time, with or without notice. If at any time during your tenure as Store Manager you are unable to fulfill the responsibilities or if your availability changes, a title change with a corresponding pay adjustment may be considered. This version supersedes all previous versions.

For added convenience, order ahead with our mobile app and pick up your favorite drinks and treats at a local store. Download the app today and enjoy City Brew on the go!

Proudly serving the Mountain West since 1998. Enjoy a City Brew coffee at one of our locations in Montana, Wyoming, North Dakota, and South Dakota.