Citrus Club Concierge - Arizona Biltmore

Arizona Biltmore; Phoenix (AZ); On-site; USD 40,000 - 75,000; Full time

Job summary

Join the Arizona Biltmore as a Citrus Club Concierge, providing outstanding services in a luxurious adults-only lounge. This is a full-time role requiring prior hospitality experience and exceptional communication skills, aimed at delivering a top-tier guest experience.

Benefits

Comprehensive health insurance

Paid time off

On-site wellness programs

Employee rates on hotel stays

Qualifications

• Prior food and beverage experience preferred.
• Excellent communication skills.
• Desire to grow and develop.

Responsibilities

• Handle all guest inquiries and needs in the Citrus Club Lounge.
• Greet guests and assist with their requests.
• Serve cocktails and ensure safe alcohol service.

Skills

Communication skills

Customer service

Team player

Knowledge of the area

Computer skills

Job description

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About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Location Description:

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/cafÃ, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

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Overview

The Citrus Club is an exclusive, adults-only lounge at the Arizona Biltmore offering dedicated concierge services, a curated bar selection and buffet style dining throughout the day for guests 21+. It is a top tier experience where true, luxury service naturally blooms – just as the original Arizona Biltmore citrus groves once did in the same location. Hours of operation are 6am-10pm.

Duties

As a Citrus Club Concierge, you are responsible handling all guest inquiries and facilitating the needs of guests in the Citrus Club Lounge. This includes, but is not limited to, the following duties:

• Maintain an up-to-date knowledge of all hotel meetings, events, and functions.
• Greet guests in an appropriate manner and offer to assist with their needs.
• Answer telephone calls for specific services and dispatch the appropriate associates to respond to the guest's request. Coordinate completion of these services to ensure a positive guest experience.
• Assist guest with making arrangements to visit points of interest, attractions, museums, and parks in a timely and appropriate manner.
• Assist guest with making restaurant recommendations and reservations.
• Continuously check on the needs of guests in entire lounge, bussing tables, and pouring alcoholic and non-alcoholic beverages
• Serve cocktails, wine, beer and champagne in accordance with safe alcohol service standards. Ensure alcohol awareness procedures are in place (TIPS) and notify manager of any guest incidents.
• Complete side work to include polishing/rolling silverware, stocking beverages, condiments and glasses/plates, sweeping and cleaning as directed.
• Assist in controlling the flow of activity in lounge during food and beverage periods by assisting pantry attendants.Â
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.
  
  

This is a full-time position, and you must have availability to work days, evenings, weekends and holidays.

Qualifications

• Prior food and beverage experience, preferred
• Prior bartending experience, preferred
• Prior Concierge or luxury hotel experience, preferred
• Previous customer service experience
• Excellent communication skills
• Knowledge of the area
• Good with computers and programs
• Team player
• A desire to grow and develop

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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