Citrix Engineer

Sapphire Health; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Career development opportunities

Collaborative team culture

Job summary

Sapphire Health is seeking a mid‑level Citrix Engineer to design, build, operate, and optimize CVAD environments for healthcare clinicians and staff.

You will manage on‑prem and Citrix Cloud deployments, image management, and user profiles while supporting Epic delivery and Imprivata SSO integrations. Join a team focused on reliability, security, and patient care.

Qualifications

• 4+ years of progressive end user computing or infrastructure engineering experience, incl. 3+ years with Citrix VAD (CVAD).
• Experience designing, implementing, troubleshooting CVAD on‑prem and in Citrix Cloud (DaaS).
• Deep knowledge of Citrix components: StoreFront, Delivery Controllers, MCS, PVS, profiles.
• Image management with MCS and PVS; FSLogix/UPM for user profiles.
• Experience with Imprivata SSO integration; XenServer/VMware vSphere for VDI.
• Windows AD, GPO, DNS, DHCP; PowerShell automation.
• Excellent communication; ability to work independently and in teams.
• Experience with Epic client delivery via Citrix is a plus.
• HIPAA and healthcare compliance familiarity is a plus.

Responsibilities

• Design, build, configure, and maintain CVAD environments on premises and in Citrix Cloud (DaaS).
• Administer StoreFront, Delivery Controllers, machine catalogs, delivery groups, and policies.
• Publish Epic and other clinical apps; maintain XenServer/VMware hosts.
• Manage gold images with MCS/PVS and maintain user profiles (FSLogix/UPM).
• Support Imprivata SSO, IGEL endpoints; contribute to security and vulnerability remediation.
• Monitor login/session performance and Epic performance; drive improvements.
• Provide tier 2/3 support; perform root-cause analysis and change management.

Skills

End user computing

Citrix Virtual Apps & Desktops

CVAD design & troubleshooting

PowerShell scripting

Epic client delivery via Citrix

Strong communication

HIPAA knowledge (plus)

Tools

StoreFront

Delivery Controllers

Machine Creation Services

Provisioning Services

FSLogix

Citrix Profile Management

Imprivata SSO

IGEL (thin clients)

Azure Virtual Desktop

Amazon WorkSpaces Core

Job description

Citrix Engineer

Citrix & Client Experience| Full Time |Remote

ABOUT SAPPHIRE HEALTH

At Sapphire Health, we are atthe forefront of operating the technology infrastructure that keeps healthcare running. Our Citrix & Client Experience team delivers the virtual desktops,published applications, and endpoint experience that clinicians and staff relyon every shift to access Epic and other critical systems. We combineenterprise-grade application and desktop delivery technologies with provenexpertise to keep the clinical workspace fast, available, and secure. If youare passionate about end user computing and client experience and motivated tomake a meaningful impact in healthcare, we invite you to join our dynamic team.

POSITION OVERVIEW

The Citrix Engineer is amid-level technical role on the Sapphire Health Citrix & Client Experienceteam, responsible for designing, building, operating, and optimizing thevirtual application and desktop platforms that clinicians and staff use to deliverpatient care. This role operates across the full Citrix delivery stack: CitrixVirtual Apps and Desktops on premises and in Citrix Cloud (DaaS), imagemanagement through Machine Creation Services and Provisioning Services, userprofile management, and the endpoints and authentication in front of them,supporting 6,000 virtual desktops across our healthcare clients. The CitrixEngineer is expected to operate with increasing independence, taking ownershipof platform administration, image and release management, login and sessionperformance, and tier 2 and tier 3 incident response. Our primary platformsinclude Citrix Virtual Apps and Desktops and Citrix Cloud, XenServer and VMwarevSphere, FSLogix and Citrix Profile Management, Imprivata single sign-on, IGELthin clients, Amazon WorkSpaces Core, and Microsoft Azure; equivalent productexperience is valued, and platform-specific training is provided. Workingclosely with the Technical Architect and supporting the development ofTechnical Specialists, this position is central to delivering a reliable,responsive clinical workspace across our managed healthcare environments.

CORE QUALIFICATIONS

• 4+ years of progressive end user computing orinfrastructure engineering experience, including at least 3 years hands-on withCitrix Virtual Apps and Desktops, ideally supporting clinical applications in ahealthcare environment
• Strong hands-on experience designing,implementing, and troubleshooting Citrix Virtual Apps and Desktops (CVAD), bothon premises and in Citrix Cloud (DaaS)
• Deep knowledge of Citrix components, includingStoreFront, Delivery Controllers, machine catalogs, delivery groups, and CitrixDirector
• Hands-on experience with image management usingMachine Creation Services (MCS) and Provisioning Services (PVS)
• Proficiency with user profile management,including FSLogix and Citrix Profile Management (UPM)
• Experience integrating Imprivata single sign-onwith Citrix
• Experience with server virtualization supportingVDI workloads, including XenServer or VMware vSphere
• Working knowledge of Windows infrastructure,including Active Directory, Group Policy, DNS, DHCP, and endpoint securityagents
• PowerShell scripting for automation andadministration
• Strong written and verbal communication skills,with the ability to work independently and as part of a team
• Experience supporting Epic client deliverythrough Citrix a plus
• NetScaler (ADC and Gateway) experience a plus
• IGEL or other thin client management experiencea plus
• Azure Virtual Desktop or Amazon WorkSpaces Core experiencea plus
• Understanding of switching, firewall, andwireless fundamentals as they affect virtual desktop performance a plus
• Familiarity with HIPAA and healthcare compliancestandards a plus

KEY RESPONSIBILITIES

Citrix Platform & Delivery

• Design, build, configure, and maintain CitrixVirtual Apps and Desktops environments, both on premises and in Citrix Cloud(DaaS)
• Administer StoreFront, Delivery Controllers,machine catalogs, delivery groups, and Citrix policies
• Publish and maintain clinical and businessapplications, including Epic client delivery
• Support XenServer and VMware vSphere hosts thatunderpin virtual desktop delivery, in partnership with the infrastructure team

Image, Profile & Endpoint Management

• Build, patch, and release gold images usingMachine Creation Services and Provisioning Services, validating changes beforeproduction rollout
• Manage user profiles with FSLogix and CitrixProfile Management to keep login times and session behavior consistent
• Integrate and support Imprivata single sign-onfor badge tap clinical workflows
• Support IGEL and other thin client endpoints,including configuration and firmware management

Performance, Monitoring & Capacity

• Monitor login, session, and applicationperformance through Citrix Director and related tooling, and drive improvementsin login time and session responsiveness
• Monitor Epic application performance asdelivered through Citrix, partnering with Epic teams to resolve client issues

  Service Operations & Security

  • Provide tier 2 and tier 3 technical support forCitrix and virtual desktop incidents, performing triage and remediation andcontributing to root cause analysis
  • Apply regular Citrix platform and VDA updatesand remediate vulnerabilities to protect sensitive healthcare data
  • Prepare and execute changes within the changemanagement process, ensuring production-impacting work is vetted and run withinapproved windows
  • Create and maintain runbooks and platformdocumentation for the systems under management

  Collaboration & Development

  • Provide consultative support, education, anddocumentation to clients and end users to ensure a positive experience
  • Provide guidance and peer support to TechnicalSpecialists, helping to elevate the technical capabilities of the broader team
  • Collaborate with the Technical Architect ondesign decisions and contribute technical input to architecture discussions
  • Research and evaluate end user computingtechnology trends to identify ways to improve our desktop and applicationofferings
  • Pursue continuous professional developmentthrough platform-specific training and industry certifications

  TRAINING & CERTIFICATION EXPECTATIONS

  The Citrix Engineer is expectedto maintain and pursue certifications that align with the platforms andresponsibilities of the role. Equivalent certifications from prior platformexperience are recognized, and platform-specific training for our environmentis provided. The following represents the target certification profile:

  • Preferred: Citrix Certified Associate (CCA-V) orCitrix Certified Professional (CCP-V); CCA-V expected within first year if notheld at hire
  • Preferred: Epic Client Systems Administrator(ECSA)
  • Plus: AWS Certified Solutions ArchitectAssociate
  • Plus: Microsoft Azure Virtual Desktop Specialty(AZ-140) for candidates with cloud desktop experience
  • Growth: Citrix Certified Expert (CCE-V)

  GROWTH OPPORTUNITY

  The Citrix Engineer role offersa clear path toward senior technical leadership within the Sapphire Healthpractice. Team members gain deep exposure to enterprise end user computingarchitecture, complex clinical workflows, and large-scale project work whilebuilding the platform expertise and design thinking needed to advance into aTechnical Architect role. This position provides increasing autonomy andownership as proficiency grows, with direct mentorship from senior technicalleadership.

  WHY SAPPHIRE HEALTH?

  • Make a meaningful impact on the clinicalworkspace care teams rely on to deliver patient care
  • Comprehensive benefits, including competitivecompensation and health insurance
  • Professional development with a clear technicalcareer progression from Specialist to Engineer to Architect
  • Collaborative, inclusive culture that valuesinnovation and growing autonomy
  • Opportunity to work with enterprise-gradeapplication and desktop delivery technologies across diverse healthcareenvironments

  This role is ideal for Citrixprofessionals ready to take ownership of complex end user computing challengeswhile growing toward senior leadership in keeping the clinical workspace fast,available, and secure.