Citizens Teller Part Time - Bilingual Spanish Preferred

Citizens Financial; Pennsylvania; Presencial; USD 24.000 - 34.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Health coverage

401K with company match

Volunteer time off

Tuition assistance

Descripción de la vacante

Citizens Financial in Pennsylvania is seeking a friendly Customer Service Associate to greet customers in our lobby, show them how to use the mobile app or ATMs, and help with simple transactions. You will deliver personalized advice and connect customers with Bankers for the next steps toward their financial goals.

This role emphasizes listening, problem solving and a strong customer focus. You will follow all cash handling procedures, support a community-minded workplace, and enjoy a 20-hour

Formación

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services.
• Strong listening and communication skills.
• Ability to develop long-term customer relationships by asking questions.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsabilidades

• Greet customers in the lobby and assist with transactions.
• Demonstrate mobile app or ATM usage to complete simple tasks.
• Provide personalized advice and connect customers to Bankers for next steps.

Conocimientos

Customer service

Cash handling

Digital payments

Communication

Listening skills

Problem solving

Educación

High School degree or GED

Descripción del empleo

Starting Salary: $21 / hour and up

What you'll do

You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

• Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Preferred Skills/Experience

• Bilingual-Spanish candidate preferred
• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Hours & Work Schedule

• Hours per Week: 20
• Work Schedule: Varies with branch needs and may include weekends and evenings