Citizens Teller - Part Time

Citizens Financial; Michigan; Presencial; USD 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Volunteer time off (8 hours/year)

Donation matching up to $1,000/year

Career development resources

Health insurance

401K with company match

Tuition reimbursement

Descripción de la vacante

Citizens Financial is seeking a Teller who welcomes customers in the lobby, demonstrates mobile banking tools, and completes simple transactions. You will build relationships, offer personalized advice, and connect customers with bankers for next steps while adhering to policies and cash handling rules.

You should have a High School diploma or GED and at least 6 months of transaction experience, plus strong communication skills and a customer-centric approach.

Formación

• Six months minimum experience handling transactions (cash and/or digital payments).
• At least one year experience delivering customer service and referring products to customers.
• Excellent listening and communication abilities.
• Comfort using digital tech to support business goals.
• Willingness to work branch hours including weekends/evenings.
• Prior experience with financial services is a plus.

Responsabilidades

• Greet customers in the lobby and assist with transactions using mobile apps or ATMs.
• Provide personalized advice and connect customers with Bankers for next steps.
• Educate customers on Citizens products and benefits while following all policies and cash handling rules.
• Respond to questions and concerns and resolve issues in a customer-centric manner.

Conocimientos

Strong listening and communication

Customer-centric service

Digital technology familiarity

Branch hours availability

Educación

High School degree or GED

Descripción del empleo

Starting Salary: $21 / hour and up

As a Citizens Teller - YOU make a real difference for our customers and the branch team.

What you'll do

You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

• Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Hours & Work Schedule

Hours per Week: 20

Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency

The salary range for this position is $20.67 - $25.48 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.