Citizens Teller

Citizens Financial; Hyannis (MA); Presencial; USD 28.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Volunteer PTO for community service

Charitable donations matched up to $1,

Health insurance

401K with company match

Tuition assistance

Descripción de la vacante

Citizens Financial in Hyannis, MA is hiring a Teller to greet customers in our lobby, help with transactions, and demonstrate how to use our mobile app and ATMs. You will provide personalized financial guidance and connect customers to Bankers for next steps.

You’ll educate customers on Citizens products, follow cash handling policies, and build long-term relationships with a focus on exceptional service. Hours include weekends and evenings, with a starting hourly rate and full benefits.

Formación

• High school degree or GED required.
• Minimum 6 months experience processing transactions (cash and/or digital payments).
• Minimum 1 year demonstrated customer experience, recommending and referring products/services to customers.
• Strong listening and communication skills.
• Ability to ask questions to identify needs and develop long-term relationships.
• Ability to solve problems and provide customer solutions.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.

Responsabilidades

• Greeting customers inlobbies and assisting with transactions.
• Demonstrate mobile app and ATM usage for simple transactions.
• Provide personalized financial advice and connect customers to Bankers for next steps.
• Educate customers about Citizens products and benefits and respond to questions.

Conocimientos

Cash handling

Customer service

Digital payments

Active listening

Communication

Educación

High school diploma or GED

Herramientas

ATM usage

Descripción del empleo

Starting Salary: $21 / hour and up

As a Citizens Teller - YOU make a real difference for our customers and the branch team.

What you'll do

• You’ll greet our customers in our lobbies.
• You’re comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions.
• You’ll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step.
• Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns.
• All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

• Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Hours & Work Schedule

Hours per Week: 37

Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency

The salary range for this position is $20.67 - $25.48 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.