Citizens Branch Manager

Citizens; Watertown (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Branch Manager to lead a team focused on delivering exceptional customer experiences. In this pivotal role, you will drive branch performance and sales growth while nurturing a customer-centric culture. Your leadership will inspire your team to achieve both individual and collective goals, fostering a diverse talent pipeline and ensuring operational excellence. The ideal candidate thrives in a digital-first environment and is passionate about building strong community relationships. Join a supportive workforce dedicated to professional growth and making a meaningful impact.

Qualifications

• 4 years of sales management experience in Retail or Branch Banking.
• Proven ability to coach and develop teams for sales excellence.

Responsibilities

• Lead branch performance and sales growth through effective team leadership.
• Cultivate new customer relationships and deepen existing ones in the community.

Skills

Leadership

Sales Management

Customer Service

Financial Acumen

Coaching and Development

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

Join to apply for the Citizens Branch Manager role at Citizens.

Description

At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.

In this role, you’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.

A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch-wide goals.

To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branch's execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.

As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

Qualifications, Education, Certifications And/or Other Professional Credentials

• Required Qualifications
• High School diploma or equivalent required
• Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
• 4 years sales management experience in Retail or Branch Banking environment
• Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
• Drive an exceptional customer experience validated through customer satisfaction surveys
• Maintain strong partnerships with community & civic organizations
• Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS
• Preferred Qualifications
• Associate’s or Bachelor’s degree preferred
• Retail banking experience
• Talent sourcing & assessment

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings

Salary ranges are estimated; if you qualify, a recruiter will discuss pay guidance.

Equal Employment Opportunity

Citizens and its affiliates provide equal employment opportunities without regard to various protected categories. We are committed to fostering an inclusive culture where all colleagues are treated with respect and professionalism. Employment decisions are based on merit, qualifications, performance, and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our communities. Join our supportive and collaborative workforce with access to training and tools to grow your career.

Posting End Date: 05/30/2025