Citizens Branch Manager

Citizens; Waltham (MA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a passionate Branch Manager to lead a dynamic team in delivering exceptional customer experiences. This role emphasizes relationship-building and sales growth while fostering a supportive and collaborative environment. The ideal candidate will thrive in a digital-first setting, utilizing innovative solutions to meet customer needs. You'll be instrumental in developing talent and driving performance, ensuring that your branch exceeds its goals. Join a company that prioritizes community involvement and offers ample opportunities for personal and professional growth.

Benefits

Training and Development Opportunities

Collaborative Team Environment

Community Involvement Programs

Qualifications

• 4 years of sales management experience in retail or branch banking.
• Proven ability to coach and develop teams for exceptional customer service.

Responsibilities

• Lead branch performance and sales growth while nurturing customer relationships.
• Create a strong customer-centric culture and develop colleagues for success.

Skills

Leadership

Sales Management

Customer Service

Communication

Education

High School Diploma

Associate’s Degree

Bachelor’s Degree

Job description

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Description

At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.

You’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. Leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As a leader and coach, you'll help your team achieve performance and sales goals through innovative solutions that address customer needs and deliver product and service value.

A successful BM thrives in a digital-first environment, utilizing mobile and online banking platforms. You'll play a key role in building a diverse talent pipeline, developing colleagues to meet evolving business needs, and prioritizing their growth. Continuous learning and coaching will be essential to inspire your team to achieve personal and branch-wide goals.

Effective communication of business priorities is crucial to energize and empower colleagues. As the branch's execution and outcomes owner, you'll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you'll direct all colleague and sales activities to meet and exceed targets.

As a visible and engaged brand ambassador, you'll connect with the local community to cultivate and deepen customer relationships.

Qualifications, Education, Certifications And/or Other Professional Credentials

• High School diploma or equivalent required
• Leadership experience, with proven ability to coach and develop teams to drive sales and ensure world-class customer service in a high-volume branch environment
• 4 years sales management experience in Retail or Branch Banking
• Successful record of managing objectives to meet sales, branch goals, and profitability targets
• Proven ability to deliver an exceptional customer experience validated through surveys
• Strong partnerships with community and civic organizations
• Must meet SAFE Act requirements, including background checks and obtaining a NMLS identifier

• Preferred Qualifications
• Associate’s or Bachelor’s degree preferred
• Experience in retail banking and talent sourcing & assessment

Hours and Work Schedule

• 40 hours per week
• Schedule varies with branch needs, may include weekends and evenings

Salary ranges are estimated; a recruiter will provide guidance upon application.

Equal Employment Opportunity

Citizens and related entities provide equal opportunities regardless of age, ethnicity, gender, disability, and other protected categories. We foster an inclusive culture where all colleagues are respected and valued. Employment decisions are based on merit, qualifications, and performance.

Why Work for Us

At Citizens, we prioritize customer service and community involvement. Join a supportive, collaborative team with access to training and growth opportunities.

Posting End Date: 06/30/2025