Citizens Branch Manager

Citizens; Washington (District of Columbia); On-site; USD 89,000 - 114,000; Full time

Job summary

Join a leading financial institution as a Branch Manager, where you will lead a team to deliver exceptional customer experiences and drive sales growth. You will foster relationships, manage branch performance, and develop talent while ensuring operational integrity. This role requires strong leadership, financial acumen, and a commitment to customer satisfaction.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Qualifications

• 4 years sales management experience in Retail or Branch Banking.
• Proven ability to coach and develop to drive sales excellence.

Responsibilities

• Lead team in exceeding customer expectations and sales growth.
• Implement coaching plans to inspire team performance.

Skills

Leadership

Sales Management

Customer Service

Education

High School diploma

Associate’s or Bachelor’s degree

Job description

Join to apply for the Citizens Branch Manager role at Citizens

Description

At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success.

In this role, you’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. By leveraging inspirational leadership, collaborative partnerships, and sound operational practices, you will create and sustain a strong customer-centric culture. As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value.

A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch-wide goals.

To succeed, you must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branch's execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded.

As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

Qualifications, Education, Certifications And/or Other Professional Credentials

• Required Qualifications
• High School diploma or equivalent required
• Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment
• 4 years sales management experience in Retail or Branch Banking environment
• Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment
• Drive an exceptional customer experience validated through customer satisfaction surveys
• Maintain strong partnerships with community & civic organizations
• Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS
• Preferred Qualifications
• Associate’s or Bachelor’s degree preferred
• Retail banking experience
• Talent sourcing & assessment

Hours and Work Schedule

• 40 hours per week
• Work schedule varies with branch needs and may include weekends and evenings
• Pay Range: $89,700 - $113,087 annually. Actual pay depends on location, skills, and experience. Benefits include medical, dental, vision, retirement, paid time off, and more. For details, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens provides equal employment opportunities to all colleagues and applicants without regard to legally protected categories. We foster an inclusive culture where everyone is treated with respect and professionalism. Employment decisions are based on merit, qualifications, performance, and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture focused on helping our customers and supporting our communities. Join our supportive team with access to training and growth opportunities.

Additional Details

Posting End Date: 05/16/2025