Citizens Asst Branch Manager

Citizens Bank; Massachusetts; On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Maternity/Paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking an Account Banking Manager to support branch teams across Massachusetts. You will report to the Branch Manager, coach colleagues, and help drive sales and service goals while delivering outstanding customer experiences.

In a digital-first environment, you will translate business priorities into actionable plans, supervise branch operations in the BM’s absence, and connect with the local community to grow relationships and drive branch growth.

Qualifications

• 2+ years of sales experience in Retail or Branch Banking.
• Proven ability to coach others to drive sales and operations.
• Strong customer experience demonstrated by surveys.
• Financial, risk and business acumen including report interpretation.
• Strong organizational and multi-tasking skills for branch duties.
• Interpersonal skills to build customer relationships.
• Active role through partnerships with community and civic organizations.
• Willing to travel for trainings and branch locations.
• Meet SAFE Act requirements including pre-employment checks and NMLS.

Responsibilities

• Oversee daily branch activities across multiple locations.
• Coach and support staff to exceed sales and service goals.
• Collaborate with the Branch Manager to implement consistent processes.
• Engage with the local community to build relationships.
• Drive exceptional customer experiences through leadership.

Skills

Sales experience

Coaching

Customer experience

Financial acumen

Organizational skills

Interpersonal skills

Community engagement

Travel readiness

SAFE Act compliance

Education

High School diploma or equivalent

Associate/Bachelor’s degree preferred

Job description

At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As an ABM, you will support your team and contribute individually to exceed customer expectations, nurturing relationships that drive long-term success.

In this role, you’ll report to, and collaborate with, your Branch Manager (BM) to oversee and support daily branch activities of multiple branch locations, ensuring operational excellence, and enhancing the customer and colleague experience. Acting as an individual contributor and a coach, you’ll inspire your team to achieve individual and collective sales goals by delivering solutions that align with customer needs and drive business results. Through leadership and strong partnerships, you’ll cultivate a culture of excellence that powers the branch’s growth and success.

Thriving in a digital-first environment, you’ll showcase the convenience and accessibility of our mobile and online banking platforms, helping customers seamlessly navigate their financial journeys. You’ll supervise branch operations in the BM’s absence, and implement consistent business processes to deliver exceptional customer experiences.

A successful ABM is a dynamic communicator who translates business priorities into actionable goals, and empowers colleagues to embrace and execute strategies with confidence. With a strong focus on financial acumen, you’ll guide sound decision-making by understanding the branch’s outcomes and leveraging key business drivers to achieve success.

As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • High School diploma or equivalent required
  • 2 or more years of sales experience in Retail or Branch Banking environment
  • Proven ability to coach and develop others to drive sales results and operational excellence in a high-volume branch environment
  • Successful record of driving an exceptional customer experience validated through customer satisfaction surveys
  • Strong financial, risk and business acumen including experience interpreting reports to drive productivity
  • Strong organizational skills including the ability to manage multiple responsibilities to prioritize and delegate while delivering results
  • Strong interpersonal skills including ability to build customer-base by approaching and establishing dialogue with customers
  • Maintain an active role through partnerships with community and civic organizations
  • Ability to travel, as needed, to required trainings and/or other branch locations
  • Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS
• Preferred Qualifications
  • Associate’s or Bachelor’s degree preferred

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings
• Pay Transparency: The salary range for this position is $29.80 – $36.53 / per hour , plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.
• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.