Citizens Asst Branch Manager

Citizens Bank, N.A.; Feeding Hills (MA); On-site; USD 41,000 - 50,000; Full time

Job summary

Citizens Bank is seeking an Assistant Branch Manager (ABM) to support daily branch operations, coach staff, and drive sales while delivering outstanding customer experiences. You will report to the Branch Manager and help oversee multiple locations, ensuring operational excellence and strong community presence.

The ABM will translate business priorities into actionable goals, empower colleagues, and contribute to branch growth with a focus on financial acumen and high-quality customer journeys.

Qualifications

• High School diploma or equivalent required.
• 2+ years of sales experience in Retail or Branch Banking.
• Proven ability to coach and develop others to drive sales results and operational excellence.
• Strong customer satisfaction track record.
• Strong financial, risk and business acumen including report interpretation.
• Organizational skills with ability to manage multiple responsibilities.
• Ability to travel to trainings or other branch locations.
• SAFE Act requirements including pre-employment checks and NMLS identifier.

Responsibilities

• Oversee and support daily branch activities across multiple locations.
• Coach and develop staff to meet sales and service goals.
• Drive exceptional customer experiences and satisfaction.
• Collaborate with Branch Manager to implement consistent processes.
• Serve as a visible brand ambassador and engage with the local community.

Skills

Sales leadership

Customer experience

Coaching

Financial acumen

Team collaboration

Risk awareness

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

Description

At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As an Assistant Branch Manager (ABM), you will support your team and contribute individually to exceed customer expectations, nurturing relationships that drive long-term success.

In this role, you’ll report to, and collaborate with, your Branch Manager (BM) to oversee and support daily branch activities of multiple branch locations, ensuring operational excellence, and enhancing the customer and colleague experience. Acting as an individual contributor and a coach, you’ll inspire your team to achieve individual and collective sales goals by delivering solutions that align with customer needs and drive business results. Through leadership and strong partnerships, you’ll cultivate a culture of excellence that powers the branch’s growth and success.

Thriving in a digital-first environment, you’ll showcase the convenience and accessibility of our mobile and online banking platforms, helping customers seamlessly navigate their financial journeys. You’ll supervise branch operations in the BM’s absence, and implement consistent business processes to deliver exceptional customer experiences.

A successful ABM is a dynamic communicator who translates business priorities into actionable goals, and empowers colleagues to embrace and execute strategies with confidence. With a strong focus on financial acumen, you’ll guide sound decision‑making by understanding the branch’s outcomes and leveraging key business drivers to achieve success.

As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • High School diploma or equivalent required
  • 2 or more years of sales experience in Retail or Branch Banking environment
  • Proven ability to coach and develop others to drive sales results and operational excellence in a high‑volume branch environment
  • Successful record of driving an exceptional customer experience validated through customer satisfaction surveys
  • Strong financial, risk and business acumen including experience interpreting reports to drive productivity
  • Strong organizational skills including the ability to manage multiple responsibilities to prioritize and delegate while delivering results
  • Strong interpersonal skills including ability to build customer‑base by approaching and establishing dialogue with customers
  • Maintain an active role through partnerships with community and civic organizations
  • Ability to travel, as needed, to required trainings and/or other branch locations
  • Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the pre‑employment screening checks and obtaining a unique identifier from the NMLS
• Preferred Qualifications
  • Associate’s or Bachelor’s degree preferred

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings
• Pay Transparency: The salary range for this position is $29.80 – $36.53 / per hour , plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.