Citizen Services Representative

Road Commission for Oakland County; Waterford Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Road Commission for Oakland County is seeking a detail-oriented administrative professional to respond to citizen requests and concerns, prepare monthly and annual reports, and maintain claim files. The role includes radio communicator duties, drafting letters and memos, and ensuring safety and policy compliance.

The candidate should have a high school diploma, clerical training, and at least two years of word processing experience, along with a valid Michigan driver's license.

Qualifications

• High School Diploma or equivalent is required.
• Training in office procedures and clerical skills is required.
• Minimum of two (2) years of clerical and word processing experience is required.
• Must possess and maintain a valid State of Michigan Driver’s License.

Responsibilities

• Respond to citizen requests/concerns.
• Prepare monthly and annual reports.
• Research and maintain claim and lawsuit files.
• Perform radio communicator duties.
• Type letters, memos, and various forms.
• Maintain safety and board policy compliance in all duties.

Skills

Customer service

Safety oriented

Education

High School Diploma or equivalent

Training in office procedures and clerical skills

Two (2) years clerical/word processing experience

Valid State of Michigan Driver’s License

Tools

Word processing

Job description

Duties:

• Receives and responds to citizen requests/concerns.
• Prepares monthly and annual reports.
• Researches and maintains claim and lawsuit files.
• Performs radio communicator duties.
• Types letters, memos, and various forms.
• Performs all duties in a customer service orientated manner, adhering to all safety and board policies, regulations, or procedures.

• Must perform duties in a safe, professional, and courteous manner to promote a positive image of the Road Commission for Oakland County.
• Requires a daily schedule that supports RCOC hours of operation.
• Regular and predictable onsite job attendance is an essential function of this position.

Special Experience/Education

• A High School Diploma or equivalent is required.
• Training in office procedures and clerical skills are required.
• A minimum of two (2) years of clerical and word processing experience is required.
• Must possess and maintain a valid State of Michigan Driver’s License.

Disclosure: This position is within a bargaining unit and the individual that holds this position is subject to the terms and conditions of the existing collective bargaining agreement.

Disclaimer

• Must be legally eligible to work in the United States and possess a Valid Driver's License.
• Attractive benefits package.
• EOE/ADA/Drug Free Workplace.