Citizen Services Representative

Rcocweb; Michigan; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Attractive benefits package

Job summary

Road Commission for Oakland County is seeking a detail-oriented clerical professional to handle citizen inquiries, prepare reports, and manage claim and lawsuit files. The role requires accurate data entry, word processing, and strong customer service within a safety-conscious environment.

Candidate must have a high school diploma and a valid Michigan driver’s license, with at least two years of clerical experience. Position is onsite with a competitive benefits package.

Qualifications

• High School Diploma or equivalent required.
• Training in office procedures and clerical skills required.
• Minimum of two years clerical and word processing experience required.
• Must possess and maintain a valid State of Michigan Driver’s License.

Responsibilities

• Receives and responds to citizen requests/concerns.
• Prepares monthly and annual reports.
• Researches and maintains claim and lawsuit files.
• Performs radio communicator duties.
• Types letters, memos, and various forms.
• Performs all duties in a customer service orientated manner, adhering to safety and board policies, regulations, or procedures.
• Must perform duties in a safe, professional, and courteous manner to promote a positive image of the Road Commission for Oakland County.
• Requires a daily schedule that supports RCOC hours of operation.
• Regular and predictable onsite job attendance is an essential function of this position.

Skills

Clerical skills

Word processing

Customer service

Data entry

Education

High School Diploma or equivalent

Job description

Duties:

• Receives and responds to citizen requests/concerns.
• Prepares monthly and annual reports.
• Researches and maintains claim and lawsuit files.
• Performs radio communicator duties.
• Types letters, memos, and various forms.
• Performs all duties in a customer service orientated manner, adhering to all safety and board policies, regulations, or procedures.

• Must perform duties in a safe, professional, and courteous manner to promote a positive image of the Road Commission for Oakland County.
• Requires a daily schedule that supports RCOC hours of operation.
• Regular and predictable onsite job attendance is an essential function of this position.

Special Experience/Education

• A High School Diploma or equivalent is required.
• Training in office procedures and clerical skills are required.
• A minimum of two (2) years of clerical and word processing experience is required.
• Must possess and maintain a valid State of Michigan Driver’s License.

Disclosure: This position is within a bargaining unit and the individual that holds this position is subject to the terms and conditions of the existing collective bargaining agreement.

Disclaimer

• Must be legally eligible to work in the United States and possess a Valid Driver's License.
• Attractive benefits package.
• EOE/ADA/Drug Free Workplace.