Citation Processing Services Coordinator

CSU; Long Beach (CA); On-site; USD 58,000 - 84,000; Full time

Benefits offered by this job

Paid time off

Health coverage

Retirement plans

Educational benefits

EAP program

Job summary

California State University, Long Beach (CSULB) seeks an Administrative Analyst/Specialist I to manage citation processing services, including appeals review, hearings coordination, and policy reporting for the Parking Administration department. The role requires interpreting complex regulations, maintaining compliance, and communicating effectively with campus stakeholders.

A bachelor’s degree and two years’ related experience are required, with strong MS Office skills and data reporting

Qualifications

• Equivalent to a bachelor's degree in a related field and two years of related experience.
• Proficient in Microsoft Office applications, especially Excel, Word and Outlook.
• Ability to analyze data, prepare reports and manage multiple tasks.

Responsibilities

• Facilitates review and processing of administrative appeals within deadlines and campus procedures.
• Researches applicable regulations and serves as liaison for advisement on state legislation related to citations.
• Oversees administrative hearings and ensures compliance with AB408 and CVC 40215.
• Acts as campus-DMV liaison for citation matters and supports enforcement activities.

Skills

Microsoft Office

Outlook

Excel

Word

Data analysis

Education

Bachelor's degree

Job description

Join the vibrant community at California State University, Long Beach (CSULB)!

Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.

As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.

Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer.

Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.

Job Summary

Under general supervision, the incumbent independently facilitates all administrative and analytical functions related to citation processing services for the campus community, including review and processing of administrative review appeals, coordination of administrative hearings, contributing towards the development and implementation of ongoing policies, procedures, guidelines and reporting related to the program.

Key Responsibilities

• Independently facilitates review and processing of administrative appeals - Receives and processes citation appeal requests within prescribed deadlines and in accordance with campus procedures and applicable vehicle codes. Runs various reports and analyzes results to ensure processes were applied consistently and in compliance. Reports all problems and trends including but not limited to appeals and DMV or other system errors to the Operations Manager and works pro-actively to provide timely resolutions while maintaining compliance.
• Development and implementation of ongoing policies, procedures, guidelines and reporting related to the program - Researches and remains current on applicable legislation and regulations as it pertains to Parking and Citation Processing. Serves as a liaison to the department in regards to advisement, understanding and interpretation of various state legislation pertaining to citations.
• Coordination of Administrative Hearings & Court appeals for citation appeals - Provide oversight with regard to compliance with AB408 and CVC 40215 as related to administrative hearing requirements. Provides ongoing support to help ensure integrity of administrative hearing process and impartiality of administrative hearing officer and the appeal process. Responsible for administrative hearing requests and ensures that citation payment has been made by customer or that a Financial Hardship Waiver has been completed.
• Oversight for citation-related administrative functions - Serves as point of contact between campus and DMV for citation related matters, including handling of abstract processing and issuance for DMV holds and releases. Provides citation related information to campus parking enforcement in support of enforcement related activities, including verification of information pertaining to scofflaw offenders that might require immobilization and or towing.

Department

Parking Administration

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Classification

Administrative Analyst/Specialist I - Nonexempt

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

• Hiring Range: The hiring range for this position is $4,799 (Step 1) - $5,195 (Step 5) per month commensurate with candidate's education, experience, skills, and training.
• CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,799 (Step 1) - $6,992 (Step 20) per month.

Benefits

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being.

To be eligible for full benefits, employees must be appointed at least half-time (.50 FTE) with an appointment lasting more than six months and one day. Benefits eligibility and offerings may vary based on appointment type, classification, and applicable collective bargaining agreement. Eligible employees may have access to a comprehensive benefits package that can include:

• Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

Candidates are encouraged to review the appropriate CSU Employee Benefits Summary for details specific to their position. Additionally, the CSU Total Compensation Calculator is available to help prospective employees understand the full value of the CSU benefits package and how it complements base salary.

Knowledge, Skills, and Abilities

The ideal candidate possesses extensive knowledge and the ability to understand, interpret, and apply complex rules and regulations to provide effective and consistent citation processing services in accordance with state laws and legislative mandates. They demonstrate exceptional organizational skills, with the ability to manage multiple assignments efficiently while ensuring ongoing compliance with applicable requirements. The candidate has proven experience utilizing Enterprise Management Systems, including conducting testing and fit-gap analyses for system updates and implementations. They are skilled in analyzing data to monitor compliance, identify trends, recognize potential issues, and recommend effective solutions. Additionally, they are highly proficient in Microsoft Office applications, particularly Outlook, Excel, and Word, and have the ability to work independently with minimal supervision while maintaining accuracy, accountability, and high-quality performance.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Equivalent to a bachelor's degree in a related field and two years of related experience required.

Licenses / Certificates

Valid CA Driver's License required.

Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on university business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.

Physical Summary

Sedentary work - Invol