Circulation Technician (Part-Time)

City of Tyler; Tyler (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

The City of Tyler seeks a Circulation Technician for its library to assist patrons with checkout, renewals, holds, and account questions while maintaining accurate circulation records. This role contributes to a welcoming, patron-focused library environment.

Required: High School Diploma or equivalent, 1 year of customer service experience, and a valid Texas Driver’s License with a clean record. Ability to work a schedule including evenings and weekends is expected.

Qualifications

• Must have a High School Diploma or equivalent.
• One year of customer service experience required; public library or cash-handling experience preferred.
• Valid Texas Class “C” Driver’s License with a clear driving record.
• Experience of working with the public in a fast-paced environment preferred.

Responsibilities

• Assist patrons with checking materials in and out, renewals, holds, library card registration, and account inquiries.
• Resolve routine patron concerns and refer complex issues to supervisor.
• Interpret and explain library policies, procedures, and services.
• Accurately process materials including check-in/out, renewals, holds, and fine collection.
• Retrieve materials from remote returns and ensure processing per procedures.
• Shelve, organize, and retrieve materials to maintain an orderly collection.
• Maintain accurate circulation records and statistics.
• Assist with opening and closing procedures and provide basic directional help at information desk.

Skills

Excellent customer service

Interpersonal communication

Multilingual (plus)

Library systems knowledge

Office software proficiency

Ability to work evenings/weekends

Confidentiality

Education

High School Diploma or equivalent

Tools

Library software

Microsoft Office (Word, Outlook)

Job description

The Circulation Technician provides excellent customer service while performing the daily circulation functions of the library. This position assists patrons with borrowing and returning library materials, registering library accounts, resolving routine account issues, and providing general information about library services. The Circulation Technician helps maintain accurate circulation records and contributes to an efficient, welcoming, and patron-focused library environment.

• Provides exceptional customer service to library patrons in a professional and courteous manner.
• Assists patrons with checking materials in and out, renewals, holds, library card registration, account inquiries, and payment of fees.
• Resolves routine patron concerns and refers complex issues to the supervisor or Circulation Coordinator.
• Interprets and explains library policies, procedures, and services.
• Accurately processes library materials, including check-in, check-out, renewals, holds, and fine collection.
• Retrieves library materials from remote book drop and other designated return locations using a City vehicle, as assigned, and ensures material returns are processed in accordance with library procedures.
• Shelves, organizes, and retrieves library materials to maintain an orderly collection.
• Assists with maintaining accurate circulation records and statistics.
• Informs library patrons of rules of conduct as necessary and refers difficult situations to the appropriate staff member.
• Maintains confidentiality of patron records in accordance with applicable laws and library policy.
• Assists with library opening and closing procedures.
• Supports the information desk by assisting patrons with basic directional and service questions.
• Assists with maintaining an orderly, safe, and welcoming public service environment.
• Performs routine equipment checks for self-check stations and other circulation equipment and reports issues as needed.
• Assist patrons with locating materials, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
• Provides information regarding programs, events, conference rooms, etc.
• Follows all legal and policy requirements related to patron privacy and custodianship of patron records.

OTHER JOB FUNCTIONS

• Performs other related duties as assigned.

SKILLS, KNOWLEDGE AND ABILITIES

• Excellent customer service skills.
• Strong interpersonal and communication skills.
• Ability to provide courteous service to patrons of all ages and backgrounds.
• Ability to interpret and apply library policies and procedures.
• Ability to work accurately and efficiently while managing multiple tasks.
• Ability to exercise sound judgment and maintain confidentiality.
• Ability to establish and maintain positive working relationships with staff, patrons, and community members.
• Communicates effectively in person, by telephone, and electronically.
• Basic proficiency with library systems and computer applications.
• Multilingual speaking is a plus.
• Working knowledge of Microsoft Office applications, including Word and Outlook.
• Ability to work on a regular schedule that may include a combination of days, evenings, and weekends.
• Frequently stands, walks, bends, reaches, and stoops.
• Lifts and carries materials weighing up to 30 pounds.
• Push and pull fully loaded book carts.
• Performs repetitive hand and wrist movements while operating computers and handling library materials.

Education and Experience

Must have a High School Diploma or equivalent. One year of customer service experience required; public library or cash-handling experience preferred. Experience of working with the public in a fast-paced environment preferred. Must possess a valid Texas Class “C” Driver’s License with a clear driving record.

It is the policy of the City to recruit, employ and to provide compensation, promotion, and other conditions of employment without regard to race, color, religion, sex, age, national origin, disability, genetic information or status as a Vietnam era or special disabled veteran, recently separated veteran, and other protected veteran. The City affirms that employment decisions shall be made only on the basis of a person’s ability to perform the essential functions of the job. This position does require presence in the office to perform the essential functions of the job. The City shall continually review its employment practices and personnel procedures and take positive steps to assure that equality of employment opportunity in the City of Tyler, Texas is a fact as well as an ideal.

The City of Tyler will accept two years of relevant experience in place of each year of college required in the job description. Four years of relevant experience will be considered in place of an Associate’s Degree, and eight years of relevant experience will be considered in place of a Bachelor’s Degree. Any experience required in the Minimum qualifications is in addition to years of experience substituted for a degree.

The City of Tyler supports a policy of a drug and alcohol free workplace. All candidates are subject to pre-employment testing, which may include, but is not limited to, Drug and Alcohol Screenings, Work Fitness Evaluation, Criminal Background Check, and Consumer Report/Credit Check.

No person under eighteen (18) years of age will be employed in any regular full-time position. Persons under eighteen (18) years of age may be employed in temporary or regular part-time positions, if they furnish the City with a minor’s release (Form 2-2) and are approved by the City Manager. No person under eighteen (18) years of age will be employed in any position requiring the operation of a City motorized vehicle.