Circulation Supervisor - Lead Patron Services & Desk Ops

Alsip-Merrionette Park Public Library District; Riverside (IL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid sick and personal leave

Paid holidays

IMRF participation

Job summary

The North Riverside Public Library District is seeking a knowledgeable Circulation Supervisor to lead the day-to-day operations of the Circulation Department. This hands-on role combines staff supervision, scheduling, circulation duties, and direct patron service at the Circulation Desk.

You will coordinate staff schedules, train and support Circulation staff, manage accounts, handle transactions, and ensure policies are followed.

Qualifications

• High school diploma or equivalent required.
• Previous public library experience required.
• Circulation or patron services experience strongly preferred.
• Previous supervisory, lead-worker, scheduling, or staff-training experience preferred.
• Ability to work effectively with patrons and coworkers and handle money with accuracy.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide day-to-day supervision and support for Circulation staff.
• Prepare and maintain department schedules and arrange coverage as needed.
• Train and assist Circulation staff in department procedures.
• Work regularly at the Circulation Desk and perform routine circulation duties.
• Provide friendly, helpful, and professional customer service.
• Register and update patron accounts and manage holds/fees.
• Handle patron complaints and refer serious concerns to the Library Director as needed.
• Maintain circulation statistics and departmental records.
• Assist patrons with library technology and basic device use.
• Participate in staff meetings and assist with onboarding new staff.

Skills

Supervisory experience

Scheduling

Customer service

Patron assistance

Cash handling

Team coordination

Education

High school diploma or equivalent

Tools

Integrated Library System

Library technology

Job description

The North Riverside Public Library District is seeking a knowledgeable Circulation Supervisor to lead the day-to-day operations of the Circulation Department. This hands-on role combines staff supervision, scheduling, circulation duties, and direct patron service at the Circulation Desk.

You will coordinate staff schedules, train and support Circulation staff, manage accounts, handle transactions, and ensure policies are followed.