Circulation Services Manager

Woodridge Public Library; Woodridge (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Woodridge Public Library in Woodridge, IL seeks an experienced leader to manage the Circulation Department, overseeing public service, planning, training, and evaluation.

The role provides leadership to full-time and part-time staff and volunteers, drives workflow improvements, and ensures high levels of customer service across circulation operations.

This position reports to the Circulation Department and offers opportunities for professional development in a collaborative library environment.

Qualifications

• Bachelor's degree required.
• Minimum four years in library circulation with supervisory experience preferred.
• Ability to work evenings and weekends.
• Capable of independent and collaborative work.

Responsibilities

• Lead the circulation team in implementing policies and procedures.
• Analyze department records and state reports.
• Coordinate adult volunteer services, Interlibrary Loan, and homebound delivery.
• Serve as person in charge when required.
• Recruit, coach, and evaluate staff; maintain high customer service.

Skills

Leadership

Communication

Teamwork

Problem solving

Flexibility

Organizational awareness

Education

Bachelor's degree

4 years circulation experience

Supervisory experience

Job description

Job Summary

Manages the Circulation Department including; public service, planning, training, and evaluation. Provides leadership to full time and part time circulation staff and library volunteers

Competencies

• Strong work ethic- Demonstrates positive habits such as arriving to work on time, stays motivated and focused, and finishes tasks on time
• Good communication skills- Listens to and understands what others are saying, asking for any needed clarification. Projects positive body language and facial expressions; writes messages, reports, and other types of documents with clarity and efficiency. Relays information using visual aids or graphic tools, if required
• Teamwork-Puts success of the team above own interests; balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; helps in building a positive team spirit; contributes to Library morale and group commitments to goals and objectives; supports everyone's efforts to succeed
• Problem solving skills-Uses personal knowledge and experience to find answers to pressing problems; formulates effective solutions
• Flexibility-Demonstrates adaptability, is willing to change and learn (Is teachable), accepts new things
• Organizational Awareness-Ability to develop a clear strategy to getting things done based on an understanding and general knowledge of the Library

Essential Functions & Responsibilities

Supervisory Responsibilities

Accomplishes staff job results by hiring, coaching, counseling, managing performance; planning, monitoring, and appraising job results; implementing enforcing systems, policies, and procedures, and conducting training that ensures a high level of customer service

Primary Responsibilities

• Manages the circulation operations by leading the team in the development and implementation of circulation modules, policies, procedures, and processes; identifies and solves circulation issues and makes workflow improvements; evaluates and analyzes system wide circulation procedures, materials handling, and workflow; assists in on-site review and recommendations of circulation workflow processes; works the public service desk
• Prepare and analyze department records and statistics for monthly Board and annual state reports
• Builds and maintains contact with other public library circulation department managers to monitor trends, techniques, policies and procedures
• Coordinates the library's adult volunteer service, Interlibrary Loan, and homebound delivery service
• Demonstrates commitment to the library's mission by helping with ongoing projects and other organizational initiatives
• Serves as "Person in Charge" when required
• Performs other duties as assigned

Working Conditions

• This job operates in a professional office environment in a building with standard temperature levels. The noise level is usually moderate, but can change depending on specific programming. This role uses standard office equipment
• While performing the duties the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds

Required Education and Experience

• Bachelor of Arts or Bachelor of Science Degree
• Four years' experience working in library circulation department is preferred. Minimum of three years of supervisory experience
• Ability to work a variety of hours including evenings and weekends
• Ability to work independently as well as collaboratively
• Must be able to work evenings and weekend on rotation