Circulation Services Leader — Elevate Customer Experience

Illinois; Woodridge (IL); Hybrid; USD 54,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

IMRF retirement

Job summary

Woodridge Public Library in Woodridge, IL, seeks a Circulation Supervisor to oversee daily desk operations and staff coordination. You will train, supervise, and evaluate Circulation staff and volunteers while ensuring high quality library services.

The role requires two years in a public library circulation setting with supervisory experience, proficiency in standard software, and flexibility to cover a varied schedule including evenings and weekends.

Qualifications

• Two years' previous work experience in a public library circulation department.
• One year of supervisory experience.
• Proficiency in Windows OS, Microsoft Office Suite, Google products, and library systems.
• Willing to work a flexible schedule including days, evenings and weekends.

Responsibilities

• Works the Circulation Desk providing all basic Circulation Services to the public.
• Supervises the Circulation Staff in collaboration with the Circ. Manager.
• Assist in hiring, training, coaching for improvement, scheduling, and evaluation of Circ. Staff and shelvers.
• Assist by leading Staff in developing/implementing Circ. policies, procedures, and processes.
• Manage/support the coordination of Volunteers, Home Delivery (Outreach), Book Club services, and ILL.
• Maintain accuracy of patron records; collect patron statistics and create a monthly/annual report.
• Work with the Manager and Supervisory team to make improvements; provide excellent customer service and help resolve issues for staff and patrons.
• Demonstrates commitment to the library's mission by helping with ongoing projects and other organizational initiatives
• Serves as "Person in Charge" when required
• Maintains current knowledge of library trends and technology
• Performs other duties as assigned

Skills

Strong work ethic

Good communication skills

Teamwork

Problem solving skills

Flexibility

Organizational Awareness

Tools

Windows OS

Microsoft Office

Google products

Integrated Library Systems

Mobile applications

Job description

Woodridge Public Library in Woodridge, IL, seeks a Circulation Supervisor to oversee daily desk operations and staff coordination. You will train, supervise, and evaluate Circulation staff and volunteers while ensuring high quality library services.

The role requires two years in a public library circulation setting with supervisory experience, proficiency in standard software, and flexibility to cover a varied schedule including evenings and weekends.