Circulation Lead

Plymouth District Library; Plymouth (MI); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Vacation & sick time

Insurance package

Job summary

Plymouth District Library in Plymouth, MI is seeking a Circulation Lead to supervise clerks, manage desk schedules, and oversee the MelCat interlibrary loan process. The role emphasizes strong customer service and collaboration with staff to support library initiatives.

The position requires a Bachelor's degree, 5+ years of customer service experience (preferably in libraries), and scheduling flexibility for evenings and Sundays.

Qualifications

• Bachelor's degree required.
• 5+ years of direct customer service experience, preferably in public libraries.
• Supervisory experience preferred.
• General computer skills (word processing, internet search).
• Ability to present information clearly by phone, computer, and in person.
• Enthusiasm for learning and adapting to new ideas/technologies.
• Strong interpersonal and judgmental skills for busy library environment.
• Ability to work with adults, teens, and youth and support library services for all ages.
• Scheduling flexibility with evenings and weekends.

Responsibilities

• Maintains desk schedules for two public service points to cover all open hours.
• Provide supervision for Clerks, scheduling and delegating tasks.
• Assist library users with checking out materials and accessing accounts.
• Assist users with online catalog, e-resources, computers, copiers and print management.
• Manage the MelCat interlibrary loan process.
• Process bills and other financial documents related to patron services.
• Participate in library initiatives and community outreach.
• Act as a Person-in-Charge as needed.

Skills

Customer service

Supervisory experience

Computer skills

Communication skills

Learning mindset

Interpersonal skills

Youth services

Evening/weekend flexibility

Education

Bachelor's Degree in related field

Job description

JOB POSTING

CIRCULATION LEAD

HOURS:

Full Time

Exempt, 40 hours per week

Schedule includes evening and weekend hours, including Sundays

STARTING WAGE & BENEFITS

$41,100 - $49,300/year

Vacation, sick time, holiday pay; Medical, dental, vision, life/disability insurance; matching retirement contributions; continuing education opportunities

WHAT WE ARE LOOKING FOR:

We are seeking an enthusiastic Circulation Lead to support a cohort of clerical staff who provide direct customer service to patrons of all ages and oversee the MeLCat interlibrary loan program. The successful candidate will have a strong commitment to public service and scheduling experience.

OUR LIBRARY AND COMMUNITY:

Plymouth District Library is located in busy downtown Plymouth, MI, midway between Detroit and Ann Arbor. We serve the Plymouth Community which is comprised of 36,650 residents living in the City of Plymouth and the Charter Township of Plymouth, as well as the patrons of 75 Detroit-area libraries through a reciprocal borrowing agreement facilitated by The Library Network.

The library serves as a significant community hub and maintains strong partnerships with local and regional community groups, governments, schools, businesses, and cultural organizations. Plymouth's rich history has included the library for nearly 100 years. Strong community support has resulted in a dedicated perpetual millage, a robust Friends organization, and more than 100 adult volunteers. Pre- pandemic, over a 1,000 visitors a day used the library to participate in programs, use our meeting and study rooms, borrow materials, use technology, and connect with others.

The library contributes significantly to the high quality of life available in the Plymouth community. Our sense of community is created by beautiful neighborhoods, spacious parks, robust sport, education system, cultural and arts organizations, and dedicated community service organizations. Our vibrant, walkable downtown is full of unique shops, restaurants, entertainment and recreational options, all surrounding Kellogg Park as the centerpiece and host of year-round events. The library is just steps from all of this in our central downtown location and plays an active role in community events.

Plymouth District Library is an equal opportunity employer. We seek to represent and reflect our community in all that we do. Plymouth District Library does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, disability, religion, height, weight, or veteran status.

JOB DESCRIPTION

CIRCULATION LEAD

JOB SUMMARY:

Under the direction of the Technical Services Coordinator, the Circulation Lead oversees the staffing schedules for the Circulation Desk and upcoming Drive-Thru Window service point. They also directly oversee all Library Clerks in providing excellent customer service and supporting library initiatives. Schedules include evening and weekend hours, including Sundays.

JOB DUTIES:

• Maintains the desk schedules for two public service points, ensuring adequate coverage to support patron needs during all open hours.
• Provide direct support and supervision for the library's corps of Clerks-advocating for their needs, scheduling appropriately, and delegating additional tasks related to library service.
• Provide library users with assistance checking out materials and accessing their accounts.
• Help users with the online library catalog, e-resources such as e-book and streaming platforms, public access computers, copiers, and print management system.
• Manage the library's MelCat interlibrary loan process.
• Process bills and other financial documents related to patron services.
• Participate in library initiatives and community outreach.
• Act as a Person-in-Charge, as needed.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, AND MINIMUM QUALIFICATIONS:

• Bachelor's Degree in related field
• 5+ years of experience providing direct customer service, preferably in public libraries
• Supervisory experience preferred
• General computer skills such as word processing and internet searching
• Ability to effectively present information and respond to questions by phone, computer, and in person to individuals and groups
• Enthusiasm for learning and adapting to new ideas and technologies
• Interpersonal and judgmental skills necessary to work effectively with library staff and patrons in a busy environment
• Must work effectively with adults, teens, and youth, and be enthusiastic about library services for all ages
• Flexibility in scheduling required; this position requires evenings and weekends throughout the year, including Sundays.