Circulation Assistant (PT)

City-of-Longvie; Longview (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Longview Public Library is seeking a Circulation Clerk to staff the circulation desk and provide friendly, accurate service to patrons in person and by phone.

The role involves checking items in/out, renewing materials, issuing library cards, and assisting with holds, interlibrary loans, and fines. It also covers patron account maintenance and basic computer instruction.

Qualifications

• High School Diploma or equivalent with two years of circulation/customer service experience, or an equivalent combination.
• Must possess a valid Texas Driver’s License.
• Work is performed in a public library environment.

Responsibilities

• Staffs the circulation desk and provides customer service to patrons in person and via telephone.
• Responds to various circulation and general library inquiries; explains Library policies and procedures to the public.
• Issues library cards; prepares TexShare cards; checks items in and out; renews materials; processes holds and interlibrary loan requests.
• Monitors and notifies patrons of missing/damaged materials and account issues; collects and receipts fees/fines.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Coordinates and performs a variety of circulation duties on behalf of the Longview Public Library; provides customer service to the public; responds to circulation and/or other types of library inquiries; updates and maintains patron account records; assists in maintaining library facilities, equipment, and collection materials; and performs other related duties as assigned.

• Staffs the circulation desk and provides customer service to patrons in person and via telephone.
• Responds to various types of circulation and/or other general library inquiries; communicates and explains the Library’s policies and procedures to the public.
• Performs a variety of circulation duties; issues library cards; prepares TexShare cards; checks items in and out; renews materials; processes hold and interlibrary loan requests.
• Monitors and notifies patrons of missing/damaged materials and/or other account issues.
• Collects and receipts library fees/fines and print/copy funds; receives monies for Friends of the Library book sales; balances and maintains cash register.
• Contacts patrons by telephone regarding the availability of requested items and/or returned mail.
• Inputs, updates, and maintains patron account information in the Library’s computer system;
• Generates overdue notices and patron billing correspondence; places notes and blocks on library cards as required; researches and assists in resolving patron records issues.
• Instructs patrons in the use of library computers, equipment, catalogs, and databases; coordinates and teaches public computer classes as assigned.
• Assists patrons with basic reference inquiries and/or in locating library materials.
• Prepares items for shelving; places books and audiovisual items on display shelves; coordinates and performs shelf reading; identifies and recommends materials for purchase.
• Participates in cleaning and maintaining library facilities and equipment; empties book drops; performs opening and closing duties; delivers closing announcements.
• Participates in preparing newsletter articles; copies, folds, and maintains library brochures.
• Provides circulation training to other library personnel as assigned.
• Performs other related duties as assigned or required.

Education and Experience

High School Diploma or equivalent, and two years circulation/customer service experience; OR an equivalent combination of education and experience.

Required Licenses or Certifications

• Must possess a valid Texas Driver’s License.

• Work is performed in a public library environment.
• Subject to sitting, standing for extended periods of time, walking, bending, reaching, and lifting of objects up to 25 pounds.
• Must be able to push/pull library carts and lift/carry library materials.