Circa - Concierge - Agent

Circa Las Vegas; Las Vegas, Northern (NV, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Circa Las Vegas in Las Vegas, NV is seeking a Concierge to be the first point of contact for guests, answering inquiries, directing calls, and coordinating travel plans.

You will promote the hotel's service standards, have strong knowledge of local entertainment, dining, and activities, and ensure a welcoming, efficient experience for every guest.

Qualifications

• Communicate effectively with guests, team members, and management.
• Excellent customer service and people skills.
• Proficient in Word and Excel; detail oriented.

Responsibilities

• Promote the Company Service Standards at all times.
• Maintain in-depth knowledge of local businesses, entertainment venues, and travel options.
• Assist guests with suggestions for entertainment, dining, and engagements as appropriate.
• Manage first and lasting impressions of guests and provide prompt, courteous service.

Skills

Customer service

Communication

Attention to detail

Education

GED or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

JOB TITLE: Concierge

STATUS: Full-Time

JOB SUMMARY:

Concierge act as the first point of contact between guests and the organization.Answering guest's inquiries, directing phone calls, coordinating travel plans etc.

ESSENTIAL JOB FUNCTIONS:

• Responsible for practicing, supporting and promoting the Company Service Standards at all times
• In depth knowledge of local businesses, entertainment venues and travel options
• Assist guests as necessary, make suggestions for entertainment, dining and other engagements as appropriate
• Manage the first and continuing impressions of our guests
• Establish a high level of guest satisfaction by providing prompt and courteous service and establishing a friendly rapport with guests
• Answer phone calls and emails from guests in a timely and respectful manner
• Greet guests
• Receive and redirect mail, phone calls, packages etc.
• Ensure the area is clean and tidy at all times
• Act as a liaison between guests and any department necessary

QUALIFICATIONS:

• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form
• Excellent customer service and people skills
• Proficient in computer applications, such as Microsoft Word, Excel
• Must be detail oriented

EDUCATION and/or EXPERIENCE:

• GED or equivalent
• At least 1 year experience in a concierge, sales or similar position

PHYSICAL, MENTAL AND WORK ENVIRONMENT:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
• Manual dexterity to operate job related equipment.
• Work is typically in an area which may noisy and may contain secondhand smoke.
• Tasks performed from a sitting or non-sitting position.
• Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping.Constant contact with fellow Team Members and guests.

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).