Cinemas Activation Specialist — Go-Live & Training Pro

Versant

Orlando (FL)

Hybrid

USD 55,000 - 85,000

Full time

13 days ago

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Job summary

Versant in Orlando, FL is seeking an Activations Specialist to lead end-to-end Fandango1 activations for cinema partners, coordinating kickoff, setup, go-live and stabilization while serving as a trusted technology and operations consultant to cinema teams.

The role involves delivering virtual training on ticketing, seating, POS, concessions, inventory, reporting, and cash-close workflows, gathering requirements, coordinating hardware and software setup, data migration, and maintaining proactive

Qualifications

2+ years of relevant experience, preferably with a technology organization.
Experience using Microsoft applications (e.g. Windows, Office, Excel, Teams).
Strong background in customer service type settings.
Excellent communication and organizational skills.
Ability to convey concepts and software functionality to an audience.
High energy and engaging personality with patience for all levels of technology users.

Responsibilities

Lead end-to-end Fandango1 activations for cinema partners, from kickoff planning and system setup through go-live and stabilization.
Serve as a trusted technology and operations consultant to cinema owners, general managers, box office, concessions, and finance teams.
Deliver engaging virtual training on ticketing, reserved seating, point of sale, concessions, inventory, memberships, reporting, and cash-close workflows.
Gather, validate, and document activation requirements, including operational workflows, pricing, seating, concession offerings, and reporting needs.
Coordinate the setup of Fandango1 software, connected hardware, and approved third‑party integrations to support a successful launch.
Provide hands‑on support for hardware installation, peripheral setup, and basic network or device troubleshooting when needed.
Assist partners with data migration, configuration updates, and testing to ensure a smooth transition to Fandango1.
Manage multiple overlapping cinema activation projects while meeting committed timelines and maintaining a high‑quality partner experience.
Maintain proactive, professional communication with cinema partners throughout all pre‑go‑live, go‑live, and post‑go‑live activities.
Partner closely with Sales, Product, Engineering, Payments, and Support to remove roadblocks and deliver a seamless activation experience.
Escalate risks and issues to leadership and internal stakeholders, helping drive timely resolution and follow‑through.
Document project details, configuration decisions, training outcomes, and next steps in Salesforce and other required systems.
Identify recurring partner needs and recommend product, process, documentation, or training improvements; provide post‑go‑live stabilization support and practical demonstrations that drive Fandango1 adoption and retention.
Perform other related duties as assigned.