Cinema Activation Specialist — End-to-End Deploys

Versant Media; Orlando (FL); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Versant Media is seeking an Activation Specialist to drive end-to-end Fandango1 activations for cinema partners. You will serve as a technology and operations consultant, delivering virtual training on ticketing, POS, concessions, inventory, and reporting.

You will gather requirements, coordinate hardware and software setup, and support data migration to ensure a smooth launch. The role requires 2+ years in a tech environment, strong Microsoft skills, and excellent communication.

Qualifications

• 2+ years of relevant experience, preferably with a technology organization.
• Experience using Microsoft applications (e.g. Windows, Office, Excel, Teams)
• Strong background in customer service type settings
• Excellent communication and organizational skills
• Ability to convey concepts and software functionality to an audience
• High energy and engaging personality with patience for all levels of technology users

Responsibilities

• Lead end-to-end Fandango1 activations for cinemas partners, from kickoff planning and system setup through go-live and stabilization.
• Serve as a trusted technology and operations consultant to cinema owners, general managers, box office, concessions, and finance teams.
• Deliver engaging virtual training on ticketing, reserved seating, point of sale, concessions, inventory, memberships, reporting, and cash-close workflows.
• Gather, validate, and document activation requirements, including operational workflows, pricing, seating, concession offerings, and reporting needs.
• Coordinate the setup of Fandango1 software, connected hardware, and approved third-party integrations to support a successful launch.
• Provide hands‑on support for hardware installation, peripheral setup, and basic network or device troubleshooting when needed.
• Assist partners with data migration, configuration updates, and testing to ensure a smooth transition to Fandango1.
• Manage multiple overlapping cinema activation projects while meeting committed timelines and maintaining a high‑quality partner experience.
• Maintain proactive, professional communication with cinema partners throughout all pre-go‑live, go‑live, and post-go‑live activities.
• Partner closely with Sales, Product, Engineering, Payments, and Support to remove roadblocks and deliver a seamless activation experience.
• Escalate risks and issues to leadership and internal stakeholders, helping drive timely resolution and follow‑through.
• Document project details, configuration decisions, training outcomes, and next steps in Salesforce and other required systems.
• Identify recurring partner needs and recommend product, process, documentation, or training improvements; provide post-go-live stabilization support and practical demonstrations that drive Fandango1 adoption and retention.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Training delivery

Technical explanation

Problem solving

Education

Bachelor’s degree in related field

Tools

Salesforce

Jira

Windows Server

SQL Server

Microsoft Office Suite

Job description

Versant Media is seeking an Activation Specialist to drive end-to-end Fandango1 activations for cinema partners. You will serve as a technology and operations consultant, delivering virtual training on ticketing, POS, concessions, inventory, and reporting.

You will gather requirements, coordinate hardware and software setup, and support data migration to ensure a smooth launch. The role requires 2+ years in a tech environment, strong Microsoft skills, and excellent communication.