Cinema Shift Lead – Elevate Guest Experience

NCG Movies; Indiana (PA); On-site; USD 40,000 - 50,000; Full time

Job summary

NCG Movies is looking for a Shift Manager to lead daily operations at our cinema in Indiana, Pennsylvania. This hands-on role requires demonstrated leadership and customer service skills to ensure an exceptional movie-going experience for guests. Successful candidates will motivate staff and manage operations smoothly during shifts.

Responsibilities include overseeing cleanliness, handling cash, and providing training and feedback to crew members. A flexible schedule and the ability to lift up to 25 lbs are required. Join us to create lasting memories for our community!

Qualifications

• Proven customer service and leadership experience in hospitality, retail, or cinema required.
• Ability to multitask and lead in a fast-paced, guest-facing setting.
• Strong judgment, communication, and coaching skills; commitment to NCG’s mission and mindsets.
• Flexible schedule (evenings, weekends, and holidays); must be able to stand, walk, and lift up to 25 lbs.

Responsibilities

• Oversee all daily theater operations including cash, inventory, and technical setup.
• Coach and supervise Crew Members and Crew Leads, providing real-time feedback.
• Address guest concerns personally using the L.E.A.D. protocol.

Skills

Customer service experience

Leadership skills

Multitasking ability

Communication skills

Job description

NCG Movies is looking for a Shift Manager to lead daily operations at our cinema in Indiana, Pennsylvania. This hands-on role requires demonstrated leadership and customer service skills to ensure an exceptional movie-going experience for guests. Successful candidates will motivate staff and manage operations smoothly during shifts.

Responsibilities include overseeing cleanliness, handling cash, and providing training and feedback to crew members. A flexible schedule and the ability to lift up to 25 lbs are required. Join us to create lasting memories for our community!