Cinema Guest Experience Leader

NCG Cinemas; Marietta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

NCG Cinemas in Marietta, Georgia, is looking for a Shift Manager to lead cinema operations during assigned shifts. The ideal candidate will oversee daily theater operations, ensuring cleanliness and excellent guest service.

This leadership role requires experience in customer service and the ability to motivate a team. A flexible schedule is necessary, and the Shift Manager will play a key role in creating a positive community atmosphere.

Qualifications

• Proven customer service and leadership experience in hospitality, retail, or cinema required.
• Ability to multitask and lead in a fast-paced, guest-facing setting.
• Strong judgment, communication, and coaching skills.
• Flexible schedule must be able to stand, walk, and lift up to 25 lbs.

Responsibilities

• Oversee all daily theater operations, including open/close routines and cash handling.
• Maintain a welcoming environment; resolve challenges calmly.
• Coach and supervise Crew Members, providing real-time feedback.
• Monitor all guest-facing areas ensuring cleanliness and safety.
• Address guest concerns personally using the L.E.A.D. protocol.
• Motivate the team to reach service and performance goals.

Skills

Customer service experience

Leadership skills

Communication skills

Coaching skills

Job description

NCG Cinemas in Marietta, Georgia, is looking for a Shift Manager to lead cinema operations during assigned shifts. The ideal candidate will oversee daily theater operations, ensuring cleanliness and excellent guest service.

This leadership role requires experience in customer service and the ability to motivate a team. A flexible schedule is necessary, and the Shift Manager will play a key role in creating a positive community atmosphere.