CIG Senior Specialist Quality Assurance

Abbott; United States; On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Retirement savings plan

Tuition reimbursement

FreeU education benefit

Job summary

Abbott in Alameda, California, is seeking a CIG Senior Specialist Quality Assurance to lead cross-functional teams in complaint investigations and drive continuous improvement. This on-site role focuses on audit readiness, inspections, and data-driven quality enhancements to improve product quality and customer satisfaction.

The position requires 5+ years in Quality or related field, a BS in life sciences or engineering, and GMP experience, with strong problem-solving and communication skills.

Qualifications

• BS degree in life sciences or in Engineering field is required.
• Minimum 5+ years experience in Quality or related field is required.
• Experience in a GMP environment is required.

Responsibilities

• Lead cross-functional teams in complaint investigations and ensure timely, compliant, and cost-effective execution.
• Monitor KPIs, drive continuous improvement and process enhancements.
• Coach and develop team members through training, performance management, and succession planning.
• As SME for complaint investigations, maintain audit readiness and support inspections and audits.
• Analyze complaint data to identify trends, generate insights, and recommend improvements.

Skills

Problem solving

Verbal & written communication

Interpersonal skills

Education

BS degree life sciences or engineering

Job description

JOB DESCRIPTION:

CIG Senior Specialist Quality Assurance

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

In this role, you will lead cross-functional teams in the execution of complaint investigations, ensuring activities are completed in a timely, compliant, and cost-effective manner. You will monitor team performance through key performance indicators (KPIs), identify opportunities for continuous improvement, and drive process enhancements to support operational excellence. Responsibilities include coaching and developing team members through training, performance management, and succession planning initiatives. As a Subject Matter Expert (SME) for complaint investigations, you will play a key role in maintaining audit readiness, supporting inspections, and leading audit tours. You will also analyze complaint data to identify trends, generate insights, and recommend improvements that enhance product quality and customer satisfaction. Additionally, you will contribute to procedural updates and broader quality system improvements to strengthen compliance and business performance.

This is an on-site position in Alameda, California.

What You’ll Work On

• Under general direction, has duties of instructing, directing, and checking the work of other quality assurance professionals.
• Responsible for application of quality principles and complex analysis of quality records, reports to form recommendations for improvements.
• Conduct inspection, verification and validation of components or materials used in development processes.
• Identify and address recurring problems either with the quality of the product or the reliability of testing procedures.
• Document quality issues and performance measures for management review.
• May liaise with external vendors.

Required Qualifications

• BS degree in life sciences or in Engineering field.
• Must have minimum 5+ years experience in Quality or related field.
• Experience in a GMP environment.
• Must demonstrate strong problem solving techniques.
• Exhibits excellent verbal, written, and interpersonal communication skills when interacting with both internal and external customers and stakeholders.
• Displays solid organizational skills, with the flexibility to quickly realign priorities to meet changing business needs

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Divisional Information

Medical Devices

General Medical Devices:

Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.

Diabetes

We're focused on helping people with diabetes manage their health with life‑changing products that provide accurate data to drive better-informed decisions. We're revolutionizing the way we monitor glucose levels with our new sensing technology.

The base pay for this position is

$90,000.00 - $180,000.00 In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Operations Quality

DIVISION:

ADC Diabetes Care

LOCATION:

United States > Alameda : 1360-1380 South Loop Road

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting f