Supervisor, Medical Events Group

Abbott; Alameda (CA); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Free medical coverage

Employer retirement plan

Tuition reimbursement

Education benefits

Job summary

Abbott, based in Alameda, CA, seeks a Supervisor for the Medical Events Group to lead a team responsible for vigilance reporting and cross-functional collaboration across Customer Service, Complaints, and Investigations. The role ensures compliance with global medical device reporting regulations and provides SME guidance.

The position emphasizes training, process improvement, and timely submissions to regulators, supporting Abbott’s mission in medical devices and diagnostics.

Qualifications

• Bachelor's Degree in Science, Medical field or equivalent in a technical discipline.
• 4+ years of relevant professional experience with demonstrated ability to lead projects or mentor others; people management is a plus but not required.
• Knowledge of FDA/International guidelines for drug/device safety reporting requirements.

Responsibilities

• Supervise personnel who review potentially reportable complaints and file Vigilance Reports globally.
• Ensure Vigilance Reports are completed and submitted timely according to regulations and procedures.
• Collaborate with Customer Service, Complaint Handling Group, and Complaints Investigation Group for accurate documentation and timely submissions.
• Provide subject matter guidance and training to MEG members and other departments.
• Monitor internal metrics and processes to improve efficiency of the medical events reporting process.
• Identify adverse trends in the medical event process and alert leadership promptly.
• Support data verification for metrics, risk evaluations, CAPAs and related activities.
• Analyze and report metrics for regulatory and quality forums, ensuring accuracy and timeliness.
• Support cross-functional continuous improvement initiatives involving automation and system enhancements.

Skills

Project leadership

Cross-functional collaboration

Mentoring

Regulatory awareness

Education

Bachelor's Degree in Science/Medical field

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Supervisor, Medical Events Group

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to :

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Alameda, CA location in the Diabetes Care division where we're focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

As the Supervisor, Medical Events Group you will be responsible for providing direct supervision to individuals in the Medical Events Group (MEG). Supervision includes answering routine complaint handling questions from individuals in MEG, training, and monitoring complaint cases to ensure timely review, proper documentation, and on time filing of vigilance reports globally. The role will work closely with Customer Service, Complaint Evaluations Group, and Complaints Investigation Group to ensure accurate documentation and timely filing of submissions.

This role will ensure the Medical Events Group (MEG) is compliant with global medical device reporting regulations.

What You’ll Work On

• Responsible for supervising personnel who review potentially reportable complaints and file Vigilance Reports to Competent Authorities globally.
• Responsible for ensuring Vigilance Reports are completed and submitted in a timely matter in accordance with applicable regulations and procedures by the Medical Events Group personnel.
• Responsible for working with Customer Service, Complaint Handling Group, and Complaints Investigation Group to ensure accurate documentation and timely filing of submissions.
• Responsible for providing subject matter expertise, guidance, and training to members of the Medical Events Group, as well as to other functional departments.
• Responsible for monitoring internal metrics and processes with an eye towards resolving issues and improving the efficiency of the medical events reporting process.
• Responsible for identifying adverse trends found with the medical event process and alerting leadership in a timely manner.
• Support verification of data compiled for metrics, risk evaluations, CAPAs and various other related activities.
• Perform analysis and reporting of metrics for key regulatory and quality forums, including Management Reviews, ensuring accuracy, completeness and timeliness.
• Support cross-functional continuous improvement initiatives involving automation and system enhancements to drive operational efficiency and scalability.

Required Qualifications

• Bachelors Degree in Science, Medical field or equivalent in a technical discipline.
• 4+ years of relevant professional experience, including demonstrated ability to lead projects, influence cross-functional teams, or mentor others; formal people management experience is a plus but not required.

Preferred Qualifications

• Demonstrates initiative, problem-solving, and critical-thinking skills. Strong written and verbal communication skills.
• Knowledge of FDA/International guidelines for drug/device safety reporting requirements.

Divisional Information

Medical Devices

General Medical Devices :

Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.

CRM

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

Diabetes

We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

Vascular

Abbott Vascular provides innovative, minimally invasive, and cost-effective products for the treatment of vascular disease.

Neuromodulation

Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.

Structural Heart

Structural Heart Business Mission : Why We Exist

Our business purpose is to restore health and improve quality of life by designing and providing device and management solutions for treating structural heart disease.

EP

In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.

HF

In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

Diagnostics

We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including infectious disease, cardiometabolic, informatics, and toxicology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges.

Our molecular division delivers best-in-class innovative testing solutions for people around the world to provide answers to life’s critical health decisions. We help people live full and healthy lives through our accessible, molecular-based solutions.

Nutrition

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna® – to help them get the nutrients they need to live their healthiest lives.

The base pay for this position is $100,000.00 – $200,000.00. In specific locations, the pay range may vary from the range posted.