CIC Support Application Specialist

GE Vernova; Boston (MA); Remote; USD 98,000 - 145,000; Full time

Job summary

An established industry player is seeking a Wireless and Wired Network Technical Support Specialist to enhance their network infrastructure. This role involves providing expert technical support for cutting-edge technologies like 5G and Fiberoptic networks. The ideal candidate will thrive in a fast-paced environment, collaborating with cross-functional teams to ensure optimal network performance and reliability. This position offers a unique chance to work with innovative solutions while contributing to the advancement of network technologies. If you have a passion for problem-solving and a commitment to excellence, this opportunity is perfect for you.

Benefits

Healthcare benefits

401(k) with company matching

Tuition assistance

Paid parental leave

Disability insurance

Life insurance

Paid time-off

Employee Assistance Program

Qualifications

• 3+ years of experience in network engineering and technical support.
• Strong knowledge of 5G, Fiberoptic, Ethernet, IP, and LTE technologies.

Responsibilities

• Provide technical support for wireless and wired network issues.
• Collaborate with teams to design and optimize network solutions.

Skills

Network Engineering

Technical Support

Problem Solving

Communication Skills

Network Protocols

Education

Bachelor's degree in Computer Science

Tools

Network Monitoring Tools

Diagnostic Tools

Job description

Job Description Summary

We are seeking a highly skilled and motivated Wireless and Wired Network Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support and maintenance for our wireless and wired network infrastructure product lines, including 5G, Fiberoptic, and LTE technologies. This role requires a deep understanding of network systems, exceptional problem-solving skills, and the ability to work collaboratively in a fast-paced environment.

Post Sales support of customer issues. This can include repairs (both returns and field), technical support or a field service or other service request. Focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Essential Responsibilities:

• Provide technical support and troubleshooting for wireless and wired network issues, ensuring high availability and performance of 5G, Fiberoptic, and LTE networking technology.
• Aid with issues pertaining to monitoring and maintenance of network systems that ensure optimal performance and reliability.
• Collaborate with cross-functional teams to design, implement, and optimize network solutions tailored to customer needs.
• Develop and maintain comprehensive documentation of network configurations, processes, and procedures.
• Assist in the deployment and integration of new network technologies and upgrades.
• Conduct network performance analysis and implement improvements to enhance system efficiency.
• Respond promptly to customer network outages and service disruptions, providing timely resolutions and updates to stakeholders.
• Stay updated with industry trends and emerging technologies to recommend and implement innovative solutions.
• Educate customers on wireless diagnostics and networking technologies to implement best practices.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of proven experience in network engineering and technical support, with a focus on 5G, Fiberoptic, Ethernet, IP, and LTE technologies.

Desired Characteristics:

• Strong knowledge of network protocols, routing, and switching.
• Hands-on experience with network monitoring and diagnostic tools.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.
• Relevant certifications (e.g., CCNA, CCNP, CWNA, JNCIP).
• Ability to work independently and as part of a team.
• Demonstrated commitment to continuous learning and professional development.
• Experience with network security best practices and protocols.

This role offers an exciting opportunity to work with cutting-edge technologies and contribute to the advancement of our network infrastructure. If you are a proactive and detail-oriented professional with a passion for network engineering, we encourage you to apply.

The base pay range for this position is 98,400.00-145,000.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This role is also eligible for a 10% variable incentive bonus. This posting is expected to close on 5/26/25.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote positionApplication Deadline: May 26, 2025