CI STL Front Desk Agent Part Time

BRIDGETON; Missouri; On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading company in the hospitality sector as a part-time CI STL Front Desk Agent. You will be responsible for ensuring guests have a pleasant stay by managing check-ins, addressing complaints, and coordinating with hotel staff. Ideal candidates should have a high school diploma and previous hotel experience, along with strong customer care and problem-solving skills.

Qualifications

• High school diploma or equivalent required.
• Previous hotel-related experience preferred.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Register guests and assign rooms.
• Manage and resolve guest complaints.
• Ensure guest information is secured.

Skills

Customer Care

Problem Solving

Basic Arithmetic

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

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About The Role

Front Desk Agents represent the hotel throughout all stages of the guests' stay. They work with all hotel personnel to ensure every guest experiences the highest customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring a pleasant stay and smooth checkout.

• Properly secure guest information.
• Learn safety, emergency, and accident prevention policies and procedures.
• Perform numerical operations using basic arithmetic.
• Adhere to credit card and cash handling policies and procedures.

Specific Requirements

• Process all guest check-ins by confirming reservations, verifying identity, requesting payment, assigning rooms, and issuing keys.
• Coordinate room status updates with housekeeping and maintenance.
• Report unusual occurrences or requests to management.
• Manage and resolve guest complaints professionally.
• Assist guests on departure with charges, payments, luggage, and transportation arrangements.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Knowledge of Microsoft Word and Excel.
• Flexible schedule, including weekends and holidays.

The company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family or parental status, or any other protected characteristic.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing