CHS Front Desk Agent , PT

Umpqua Hospitality LLC; Canyonville (OR); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Rx coverage

Paid time off

Life insurance

Disability coverage

401k match

Job summary

UIDC is seeking a Front Desk/Reservation Agent to deliver exceptional guest service at the resort. You will handle registration, room assignments, and cashiering while maintaining accuracy and courtesy throughout each shift.

Responsibilities include processing payments, coordinating with housekeeping, and supporting the Front Office team to ensure a smooth guest experience and adherence to internal controls.

Qualifications

• High School Diploma or GED required.
• 1 year of experience working in a customer service environment required.
• Experience with Micros, Patron, and Opera preferred.
• Clerical/administrative experience required.
• Excellent organizational, verbal, interpersonal, and customer relations skills.
• Basic computer skills in Microsoft Word, Excel and Outlook.
• Able to follow verbal as well as written instructions.
• 18 years of age or older.
• Must be able to obtain a Class I Gaming License.
• Must be able to obtain a Food Handlers Card.

Responsibilities

• Provide exceptional guest service for all resort guests.
• Handle registration, room assignments, check out and cashiering in a friendly, professional manner.
• Uphold the resort's commitment to exceptional guest service.
• Register guests, assign rooms and keys; accommodate special requests.
• Process payments in cash or credit card and maintain guest accounts.
• Coordinate room status updates with housekeeping and notify late checkouts or stayovers.
• Maintain logbooks and assist with reports and meetings.
• Follow proper procedures for noise complaints and security of keys.
• Adhere to cash handling and credit card policies.
• Maintain neat appearance and professional conduct on shift.
• Enrol new Members into the Players Club and update information.
• Support Front Office leadership and participate in training sessions.

Skills

Customer service

Verbal communication

Interpersonal skills

Multitasking

Education

High School Diploma or GED

Tools

Micros

Patron

Opera

Microsoft Word

Microsoft Excel

Outlook

Job description

Description

Join the Umpqua Indian Development Corporation (UIDC) family!

About UIDC:

UIDC is a federally chartered corporation and the business division of the Cow Creek Band of Umpqua Tribe of Indians. The Tribe operates several businesses - creating jobs and job training opportunities for tribal members and the communities in which they serve.

Why Work for UIDC:

As an applicant of UIDC, you have the ability to work for a diverse array of employment opportunities. Working for UIDC allows you to be part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development and advancement opportunities. We also offer a competitive salary and benefits package, including:

• Comprehensive medical, dental, vision, and Rx coverage
• Paid Time Off
• Employer-paid life and disability plans
• 401k with up to 3.5% employer match

Responsible for providing exceptional guest service for all resort guests. Handles registration, room assignments, check out and cashiering in a friendly, professional manner to encourage repeat business. Duties include but are not limited to:

• Upholds the resorts commitment to exceptional guest service.
• Is familiar with and can perform all the duties and responsibilities of the reservation agent.
• Completes guest transactions by processing payments in cash or credit card.
• Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments.
• Resolves and /or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Does not exceed realm of specified authority.
• Registers guests, assigns rooms and keys. Accommodates special requests whenever possible.
• Begins each shift by signing in, reading and initials the logbook, posted memos, meeting minutes, ect. Assists the Front Office Lead Receptionist in printing and reading of necessary reports.
• Understands and is familiar with room status, availability, room rates, locations, room types, and package elements.
• Is familiar with the Players Club and encourages all guests to utilize this service.
• Coordinates room status updates with housekeeping by notifying of all late checkouts, room moves, early check ins, stayovers, special requests, ect.
• Is familiar with and follows proper procedure for noise/disturbance complaints inform Front Office Lead or Front Office Supervisor of all complaints.
• Knows how to use front office equipment.
• Obtains hotel bank and keeps it balanced.
• Posts appropriate charges and credits to guests account.
• Uses proper verbal etiquette, is friendly, uses name recognition, and makes eye contact with all guests.
• Follows security procedures when issuing guest room keys.
• Knows and adheres to all cash handling and credit card policies and procedures.
• Follows proper procedure for issuing and closing guest’s safety deposit boxes.
• Use proper mail, package, and message handling procedures.
• Maintains clear and concise communication with Front Office Lead Receptionist and /or Front Office Supervisor/Manager throughout each shift.
• Attends and positively contributes to all scheduled meetings and training sessions.
• Encourages and demonstrates positive morale characteristics.
• Maintains a neat and clean appearance of the front desk and other work areas at all times.
• Knows and follows the Internal Controls set in place by the Cow Creek Gaming and Regulatory Commission.
• Captures and accurately enrolls new members into the Players Club. Accurately updates Player information.
• Adheres to all department and resort policies outlined in the employee handbook.
• Performs and assists with other duties and responsibilities set forth by the Front Office Supervisor, Hotel Manager, and Hotel Director.
• Provides constructive input to foster process improvement within the department.
• Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job-related, need-to-know basis

Requirements

• High School Diploma or GED Certificate required.
• 1 year of experience working in a customer service environment required.
• Experience with Micros, Patron, and Opera preferred.
• Clerical/administrative experience required.
• Excellent organizational, verbal, interpersonal, and customer relations skills.
• Basic computer skills in Microsoft Word, Excel and Outlook.
• Ability to handle multiple priorities and tasks at once.
• Able to follow verbal as well as written instructions.
• 18 years of age or older.
• Must be able to obtain a Class I Gaming License.
• Must be able to obtain a Food Handlers Card.