Chronic Care Management-Health Coach - (Day shift)

CVAUSA; United States; A distancia; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Descripción de la vacante

CVAUSA is seeking a remote CCM Health Coach to support chronic care patients and families, coordinating care plans and communicating with the cardiology team. You will manage enrollment, monitor adherence, and operate within EMR systems to improve outcomes.

The role emphasizes empathic patient interactions, strong communication, and collaboration with physicians, with scheduling that aligns to patient time zones. This is a full-time remote position in the United States.

Formación

• High School diploma or GED.
• 1 year of experience in remote chronic care management.
• Experience with cardiology patients—specifically heart failure.
• RN/MA/CNA credentials.
• Experience with EMRs—Athena, NexGen, GEMMS, and eClinical Works.
• Strong communication and multitasking skills.

Responsabilidades

• Develops a patient coaching relationship that supports the patient care plan and quality of life for the patient.
• Empathic support for patients and families dealing with chronic conditions.
• Communicates abnormal findings to the cardiology care team.
• Monitors and encourages patient adherence to care plans and participation.
• Effectively communicates findings to the care team.
• Supports new patients in the enrollment process.
• Liaises with the patient, practice, and providers.
• Identifies and escalates changes to providers to reduce hospitalizations or urgent care visits.
• Works with the EMR and CCM platform.
• Troubleshoots CCM platform with patients.
• Follows clinical protocols.
• Participates in team education and shared learnings.
• Contributes to high-quality service for physicians and patients.

Conocimientos

Communication

Multitasking

Chronic care management

Educación

Registered Nurse (RN)

Medical Assistant (MA)

Certified Nurse Assistant (CNA)

Herramientas

Athena EMR

NexGen

GEMMS

eClinical Works

Descripción del empleo

JOB OVERVIEW:

Cardiovascular Services of America (CVAUSA) is the largest private and independent cardiology network in the United States. Our inclusive and diverse network brings together top cardiovascular specialists and thought leaders who offer regional perspectives and a broad strategic vision for the future of patient care.

ESSENTIAL DUTIES AND RESPONSIBILITIES(included but not limited to):

We are looking for candidates who want to use their expertise to improve health, wellness and care access for patients with chronic conditions. We are recruiting candidates that have experience with cardiology patients, able to develop purposeful relationships with patients, and can provide clear reporting to the cardiology care team. The CCM Health Coach has the following responsibilities:

• Develops a patient coaching relationship that supports the patient care plan and quality of life for the patient
• It is a trusted and empathic support for patients and families dealing with chronic conditions
• Communicating abnormal findings to the cardiology care team.
• Monitors and encourages patient adherence to care plans and participation
• Effectively communicates findings to the care team
• Supports new patients in the enrollment process
• Works as a liaison for the patient with the practice and providers
• Identifies and escalates changes to providers to reduce events such as hospitalizations or urgent care visits
• Works effectively with the EMR and CCM platform
• Basic monitor troubleshooting with patients for the CCM platform
• Ability to follow clinical protocols.
• Participate in continued team education through shared learnings.
• Contribute to a high-quality service both to physicians and patients.
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.

JOB REQUIREMENTS AND QUALIFICATIONS

• High School diploma or GED
• 1 year of experience in remote chronic care management
• Experience with cardiology patients - specifically heart failure
• Registered Nurse (RN)
• Medical Assistant (MA)
• Certified Nurse Assistant (CNA)
• Experience with EMRs – specifically Athena, NexGen, GEMMS and e-clinical works
• Great communication and multi-tasking skills

SCHEDULE

Shift options are:

• 8-hour shifts
• Actual hours are based on customer/patient time zone

Work Location: Remote

Job Type: Full-time

BENEFITS

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Cardiology

Pay is dependent on experience with CCM, experience with cardiology patients and language skills $20.00 - $24.00 per hour

CVAUSA is an Equal Opportunity Employer

This is a remote work from home position