Chronic Care Management Coordinator

Lasante-Health-Center; New York (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

LaSante Health Center is seeking a Chronic Care Management Coordinator to guide patients and families through their care journey and connect them with internal and external resources. The role emphasizes patient-centered care, compassion, and collaboration with healthcare teams.

The coordinator will support patients with chronic conditions, enroll them in relevant programs, and facilitate communication among patients, families, and providers to ensure coordinated, high-quality care.

Qualifications

• Strong customer service skills.
• Proficiency with computers and ability to learn healthcare systems quickly.
• Excellent organizational and multitasking skills.
• Prior experience in care coordination or case management preferred.

Responsibilities

• Act as the main point of contact for patients and families.
• Monitor and manage a designated panel of patients with chronic conditions.
• Support patients in understanding and managing their conditions, medications, and treatment plans.
• Enroll patients in medical and support programs as needed.
• Facilitate communication between patients, families, and providers for coordinated care.
• Assist patients with scheduling and navigating appointments, referrals, and follow-up.
• Connect patients to community resources and social support.
• Perform additional duties as assigned by supervisors.

Skills

Customer service

Computer literacy

Organizational skills

Care coordination

Job description

LaSante Health Center is seeking a Chronic Care Management Coordinator to join our team. The ideal candidate will serve as the primary point of contact for patients and families, guiding them through their care journey and connecting them to internal and external resources as needed. This position offers the opportunity to be part of a mission-driven, community-focused organization dedicated to delivering patient-centered care with compassion and respect.

Key Responsibilities

• Act as the main point of contact for patients and their families regarding all aspects of care received at LaSante.
• Monitor and manage a designated panel of patients, particularly those with chronic health conditions.
• Support patients in understanding and managing their medical conditions, medications, and treatment plans.
• Enroll patients in medical and support programs that meet their needs.
• Facilitate communication between patients, families, and healthcare providers to ensure coordinated, high-quality care.
• Assist patients with scheduling and navigating appointments, referrals, and follow-up care.
• Connect patients to community resources and social support that promote overall well-being.
• Perform additional duties as assigned by supervisors.

Qualifications

• Strong customer service skills
• Proficiency with computers and ability to learn healthcare systems quickly
• Excellent organizational and multitasking skills
• Prior experience in care coordination or case management preferred