Christmas at the Princess - Operations Supervisor (Seasonal)

Accor; Scottsdale (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Free meals at on-site restaurant

Learning programs

Medical and dental benefits

401K

Career development opportunities

Job summary

Fairmont Scottsdale Princess, part of the Accor family, is seeking an Operations Supervisor for the holiday season. You will lead a team to deliver exceptional guest experiences, drive operational excellence, and manage events from November through January in Scottsdale, AZ.

Join a collaborative team and play a pivotal role in creating memorable holiday moments while upholding safety and service standards across all outlets.

Qualifications

• 1+ years of supervisory experience.
• Experience delivering exceptional guest experiences and leading teams.

Responsibilities

• Build, inspire, and retain top talent; coach and develop team members to maximize performance and guest service.
• Lead by example with guest-focused operational decisions and memorable holiday experiences.
• Oversee daily operations, staffing, and event readiness while managing labor costs and expenses.
• Serve as Manager on Duty when scheduled and resolve guest concerns, vendor issues, and maintenance requests.
• Ensure compliance with company policies, safety standards, and loss prevention practices.

Skills

Leadership

Guest service

Communication

Time management

Tools

TimeSaver

Microsoft Excel

Microsoft Word

PowerPoint

Publisher

POS systems

Job description

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Featured in People Magazine, CNN, and other national outlets, this award-winning event creates unforgettable experiences through dazzling lights, festive attractions, and exceptional hospitality.

If you're passionate about leadership, guest service, and creating magical moments, we'd love to have you join our team. Bring your talents to the Princess and be part of an energetic, collaborative environment where every day is an opportunity to make the holidays memorable for our guests.

This is a seasonal position with employment running from November 2nd through January 10th. Open availability on evenings, weekends, and holidays is required.

As an Operations Supervisor, you will be reporting to the Christmas at the Princess Operations Manager; responsibilities for this position include, but are not limited to:

Building High-Performing Teams

• Develop, inspire, and retain top talent.
• Coach and develop team members to maximize performance and guest service.
• Set and reinforce clear expectations, accountability, and performance standards.
• Effectively manage and motivate colleagues to achieve operational goals.
• Ensure successful onboarding and ongoing training for team members.

Living the Culture

• Lead by example and make thoughtful, guest-focused operational decisions.
• Deliver engaging, memorable holiday experiences for every guest.
• Foster a culture of colleague recognition and teamwork.
• Build a collaborative team that supports the needs of the event.

Operational Excellence

• Execute daily operational plans, including staffing, communication, and event readiness.
• Manage labor costs and operating expenses while maintaining service standards.
• Serve as Manager on Duty when scheduled, resolving guest concerns, vendor issues, and maintenance requests.
• Ensure compliance with all company policies and procedures.
• Promote safety and loss prevention through daily operations.
• Maintain OSHA standards to provide a safe working environment for all colleagues.

Availability Requirements:

• Available for seasonal dates of position: November 2ndthrough January 10th
• Must be available for shifts beginning at 4 p.m.
• Must be available to work at least three days per week.
• Available evenings, weekends and holidays

Come help us create unforgettable holiday memories at Christmas at the Princess!

• Seasonal dates of position: October 15th throughJanuary 10th
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines.
• 1+ years of supervisory experience.
• Proficiency in TimeSaver, Microsoft Excel, Word, PowerPoint, Publisher, and POS systems.
• Current Maricopa County Food Handler Card and Arizona Liquor Server Certification.
• Demonstrated success in talent development and team leadership.
• Strong communication skills with a passion for delivering exceptional guest experiences.
• Flexible availability, including evenings, weekends, holidays, and peak event periods.

Visa Requirements:

Proof of eligibility to work in the United States is required.

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Discover the life that awaits you at Accor, visit https://careers.accor.com/

By joining Accor, each chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

#LI-JH1