Christmas at the Princess - Lead Supervisor (Seasonal)

Accor; Scottsdale (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Learning programs

Medical & Dental benefits

401K

Job summary

Fairmont Scottsdale Princess is seeking a Lead Supervisor for its festive holiday event season. You will oversee daily operations, provide leadership to staff, and ensure exceptional guest service during the November–January period.

Open availability for evenings, weekends and holidays is required; prior supervisory experience and strong communication are essential to delivering a magical guest experience at this iconic resort.

Qualifications

• 1+ Years Supervisory Experience.
• Fluent in Excel, Word, Power Point, Publisher and POS.
• Demonstrated success in talent development/management.
• Strong communication skills and guest‑experience focus.

Responsibilities

• Lead and develop a team to deliver exceptional guest experiences.
• Oversee daily event operations and staff performance.
• Ensure onboarding and ongoing training for all colleagues.
• Coordinate shifts, safety and service standards during the season.
• Collaborate with leadership to ensure a seamless operation.

Skills

Excel

Word

PowerPoint

Publisher

POS

Supervisory experience

Job description

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space. This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Are you ready to lead the most magical time of the year? The Fairmont Scottsdale Princess is seeking a Lead Supervisor to help create a safe, festive, and unforgettable experience for more than 250,000 Christmas guests during our annual holiday event.

As a Lead Supervisor, you will oversee the daily operations of the event, providing leadership and direction to staff while ensuring exceptional guest service, safety, and operational excellence. This management role is responsible for coordinating all aspects of event operations to deliver a seamless and magical experience for every guest.

This is a seasonal position with employment running from November 2nd through January 10th. Open availability on evenings, weekends, and holidays is required.

Reporting to the Director of Christmas at the Princess Operations, responsibilities and essential job functions include but are not limited to the following:

• Seasonal dates of position: November 2ndthroughJanuary 10th
• Develop, inspire, and retain top talent
• Effectively and fairly manage and drive high performance of all colleagues
• Ensure onboarding and continued training of the team
• Lead consistent focus on delivering engaging guest experiences
• Build a team that works well together based on the needs of the division
• Other duties as assigned

Availability Requirements:

• Available for seasonal dates of position: November 2ndthrough January 10th
• Must be available for shifts beginning at 4 p.m.
• Must be available to work at least three days per week.
• Available evenings, weekends and holidays

Come help us create unforgettable holiday memories at Christmas at the Princess!

• Availability for varied weekly shifts including weekend, closingand peak shifts
• 1+ Years Supervisory Experience
• Must be fluent in Excel, Word, Power Point, Publisher, POS
• Demonstrated success in talent development/management
• Strong communication skills and ability to foster a guest experience focused culture

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

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