Chophouse Server Assistant PT

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 25,000 - 40,000; Part time

Job summary

An extraordinary career opportunity awaits you at a prestigious AAA Four Diamond resort. As a Part Time Server Assistant, you will play a vital role in delivering exceptional service at the Geneva ChopHouse. Your responsibilities will include assisting with food and beverage service, maintaining a clean dining area, and ensuring guest satisfaction. This role offers a chance to work in a contemporary atmosphere with a focus on quality and service excellence. Join a team that values tradition and is eager to shape a brighter future together, while enjoying various perks and opportunities for growth.

Benefits

Free meals every shift

Tips

Discounted gym membership

Room discounts

Discounts at restaurants and cafes

Free parking

Movie theater coupons

Career growth opportunities

Early wage access

Paid time off

Qualifications

• Prior hospitality or customer service experience is preferred.
• Ability to understand verbal and written English for guest requests.

Responsibilities

• Assist with delivery and service of food and beverages.
• Maintain a clean and organized work environment.
• Address and resolve customer complaints.

Skills

Customer Service

Multi-tasking

Verbal English Comprehension

Physical Stamina

Education

High School Diploma or Equivalent

Job description

Description

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team at the Geneva ChopHouse, a contemporary atmosphere with exceptional cuisine, offering the finest steaks, freshest seasonal seafood, and an extensive wine list delivered by superior service. As a Part Time Server Assistant at the Geneva ChopHouse located in the Grand Geneva Resort & Spa, you will assist with delivery and service of hotel food and beverage offerings to the restaurant guests.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

• Thoroughly understand the menu, wine list, ingredients, preparation, and expected service.
• Deliver all required Service Accents to the guest (e.g., SSA presentation, bread presentation, horseradish/cheese grating, and dessert presentation).
• Maintain a neat, clean, organized, safe work environment.
• Transport and polish clean dishware, utensils and accessories as needed.
• Comply with opening and closing procedures as well as complete side work.
• Communicate with the culinary and management team throughout duration of shift.
• Address and resolve customer complaints.
• Clean and reset dining room tables and booths during and after meal.
• Perform other duties as assigned.

What do you bring to the role?

• Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
• Prior hospitality or customer service experience is preferred.
• Knowledge of appropriate table settings and service ware.
• Must be proficient in multi-tasking and have the ability to perform repetitive tasks throughout shift.
• Ability to stand and walk for long periods of time.
• Ability to understand verbal English to comprehend basic guest requests.
• Ability to understand written English to read any caution or safety notices.
• Ability to grasp, lift, carry, and/or transport up to 50 lbs. through a crowded room.

What’s in it for you?

• A free, well-balanced meal every shift
• Tips
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.