CHOICES Care Coordinator- Shelby County

BlueCross BlueShield of Tennessee, Inc.; Memphis (TN); Remote; USD 52,000 - 70,000; Full time

Job summary

BlueCross BlueShield of Tennessee is seeking a CHOICES Care Coordinator for Shelby County. You will travel to members’ homes to assess needs and coordinate home and community based services, partnering with a multidisciplinary team to improve health and independence.

The role requires 2 years of clinical experience, an active RN license in TN or an MSW with an unrestricted license, and residency in Shelby County.

Qualifications

• 2 years of clinical experience required.
• Strong customer service and communication skills.
• Proficient time management and organization.

Responsibilities

• Meet with members and families to identify needs and arrange supports.
• Collaborate with clinical and social support teams to meet health and LTSS needs.
• Conduct thorough home visits to assess physical, behavioral, functional and social needs.

Skills

Clinical experience

Customer service

Time management

Communication skills

Interpersonal skills

Driver's License

Education

RN license - TN

MSW with active unrestricted license (LCSW/LMSW/LAPSW)

Tools

Microsoft Office

Email applications

Job description

CHOICES Care Coordinator- Shelby County### CHOICES Care Coordinator- Shelby CountyApply: Remote: USA, TN, Memphis, Remote: Full time: Posted 4 Days Ago: End Date: November 11, 2026 (4 days left to apply): R-51433Are you a compassionate individual who enjoys helping others achieve their personal health and wellness goals? If so, a career as a CHOICES Care Coordinator might be perfect for you. **As a Care Coordinator, you will make a lasting impact on members’ lives by ensuring their safety at home or within a community setting**. In this role, you’ll travel to member’s homes for visits, while managing various demands and requests from both internal and external stakeholders. We’re seeking individuals who excel in problem-solving through critical thinking, and who are adept at time management and prioritizing daily tasks. You should be self-motivated, flexible, and thrive in a fast-paced environment. Most importantly, you should have a passion for improving the quality of life for diverse members in their communities. **You will be a great match for this role if you have:** • 3 years of experience in a clinical setting • Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW). • Exceptional customer service skills • Must live within the following TN county: Shelby County • Available for an 8:00am – 5:00pm EST(no on call) schedule, with the option (upon management approval) to work a compressed work week after 1 year.**Job Responsibilities*** Partnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living.* Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member.* Conduct thorough and objective face-to-face visits with and assess each members situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations.* Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members needs are being met.* Valid Driver's License.* TB Skin Test (applies to coordinators that work in the field).* Position requires 24 months in role before eligible to post for other internal positions.* Various immunizations and/or associated medical tests may be required for this position.* This job requires digital literacy assessment.**Job Qualifications***Experience** 2 years - Clinical experience required*Skills\\Certifications** PC Skills required (Basic Microsoft Office and E-Mail)* Effective time management skills* Excellent oral and written communication skills* Strong interpersonal and organizational skills*License** Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW).Employees who are required to operate either a BCBST-owned vehicle or a personal or rental vehicle for company business on a routine basis\\* will be automatically enrolled into the BCBST Driver Safety Program. The employee will also be required to adhere to the guidelines set forth through the program. This includes, maintaining a valid driver’s license, auto insurance compliance with minimum liability requirements; as defined in the “Use of Non BCBST-Owned Vehicle” Policy (for employees driving personal or rental vehicles only); and maintaining an acceptable motor vehicle record (MVR). \\*The definition for \"routine basis\" is defined as daily, weekly or at regularly schedule times.**Number of Openings Available**1**Worker Type:**Employee**Company:**VSHP Volunteer State Health Plan, Inc**Applying for this job indicates your acknowledgement and understanding of the following statements:**BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:BCBST's EEO Policies/Notices**BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.**