CHOICES Care Coordinator- Lincoln and Giles Counties

BlueCross BlueShield of Tennessee; Tennessee; On-site; USD 65,000 - 90,000; Full time

Job summary

BlueCross BlueShield of Tennessee, Inc. is seeking a Compassionate CHOICES Care Coordinator to visit members’ homes and coordinate clinical and social supports, ensuring safety and independence in their communities.

The role requires RN with TN license or MSW with active unrestricted license, mandatory 8:00am–5:00pm EST hours, and field duties including driving and immunizations as needed. Strong problem solving and time management are essential.

Qualifications

• 3 years of experience in a clinical setting.
• Registered nurse with an active Tennessee license or eligible via Nurse Licensure Compact; or MSW with active unrestricted license (LCSW/LMSW/LAPSW).
• Must live within Lincoln or Giles Counties, TN.
• Strong customer service and communication skills.
• Available for 8:00am–5:00pm EST schedule; potential compressed week after 1 year (with management approval).
• Must have a valid driver’s license.
• TB skin test (for field coordinators).
• Position requires 24 months in role before posting to other internal roles.

Responsibilities

• Partner with members and families to identify needed supports and direct services for health and independent living goals.
• Collaborate with clinical and social support colleagues to meet health and long-term service needs.
• Conduct thorough face-to-face visits to assess current status and needs across physical, behavioral, functional, psychosocial, financial, and employment aspects.
• Authorize home- and community-based services ensuring they meet members’ needs.

Skills

Customer service

Time management

Oral and written communication

Interpersonal skills

Organizational skills

PC skills (MS Office, email)

Education

RN with TN license

LCSW/LMSW/LAPSW (MSW) license

Tools

Microsoft Office

Job description

Additional Job DescriptionAre you a compassionate individual who enjoys helping others achieve their personal health and wellness goals? If so, a career as a CHOICES Care Coordinator might be perfect for you.As a Care Coordinator, you will make a lasting impact on members’ lives by ensuring their safety at home or within a community setting. In this role, you’ll travel to member’s homes for visits, while managing various demands and requests from both internal and external stakeholders. We’re seeking individuals who excel in problem-solving through critical thinking, and who are adept at time management and prioritizing daily tasks. You should be self-motivated, flexible, and thrive in a fast-paced environment. Most importantly, you should have a passion for improving the quality of life for diverse members in their communities.You will be a great match for this role if you have:• 3 years of experience in a clinical setting• Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW).• Exceptional customer service skills• Must live within the following TN county: Lincoln and Giles Counties• Available for an 8:00am – 5:00pm EST(no on call) schedule, with the option (upon management approval) to work a compressed work week after 1 year.Job ResponsibilitiesPartnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living.Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member.Conduct thorough and objective face-to-face visits with and assess each members situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations.Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members needs are being met.Valid Driver's License.TB Skin Test (applies to coordinators that work in the field).Position requires 24 months in role before eligible to post for other internal positions.Various immunizations and/or associated medical tests may be required for this position.This job requires digital literacy assessment.Job QualificationsExperience2 years - Clinical experience requiredSkills\\CertificationsPC Skills required (Basic Microsoft Office and E-Mail)Effective time management skillsExcellent oral and written communication skillsStrong interpersonal and organizational skillsLicenseRegistered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW).BBEX 10 AEPNumber of Openings Available1Worker Type:EmployeeCompany:VSHP Volunteer State Health Plan, IncApplying for this job indicates your acknowledgement and understanding of the following statements:BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:BCBST's EEO Policies/NoticesBlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.