CHOICES Care Coordinator- Lincoln and Giles Counties

BlueCross BlueShield of Tennessee; Tennessee; On-site; USD 52,000 - 75,000; Full time

Job summary

BlueCross BlueShield of Tennessee seeks a CHOICES Care Coordinator to support members in achieving health and wellness goals. The role travels to members’ homes and collaborates with clinical and social support teams to address needs across health, behavioral health, and independence.

Duties include conducting visits, assessing status, and coordinating home-based services. Candidates need TN RN licensure or MSW with active license and strong customer service, time management, and communication

Qualifications

• 2 years - Clinical experience required
• MSW with active unrestricted license (LCSW, LMSW, or LAPSW) or RN with TN license
• Exceptional customer service skills
• Must live within TN counties Lincoln and Giles
• 8:00am – 5:00pm EST schedule, compressed work week possible after 1 year

Responsibilities

• Partner with members and families to identify supports and services to meet personal goals for health, employment, and independent living.
• Collaborate with clinical and social support teams to meet physical, behavioral health and long-term service needs.
• Conduct thorough face-to-face visits and assess current status and needs (physical, behavioral, functional, psycho-social, financial, employment).
• Authorize appropriate home and community-based services and ensure needs are met.
• Maintain Valid Driver's License.
• TB Skin Test (for field coordinators).
• Position requires 24 months in role before postings to other positions.
• Immunizations or medical tests may be required.
• Digital literacy assessment.

Skills

Clinical experience

Customer service

Time management

Communication skills

Interpersonal skills

Organizational skills

Microsoft Office

Education

MSW with active unrestricted license

RN license in Tennessee

Tools

Microsoft Office

Email

Job description

Additional Job DescriptionAre you a compassionate individual who enjoys helping others achieve their personal health and wellness goals? If so, a career as a CHOICES Care Coordinator might be perfect for you.

Additional Job DescriptionAre you a compassionate individual who enjoys helping others achieve their personal health and wellness goals? If so, a career as a CHOICES Care Coordinator might be perfect for you.As a Care Coordinator, you will make a lasting impact on members’ lives by ensuring their safety at home or within a community setting In this role, you’ll travel to member’s homes for visits, while managing various demands and requests from both internal and external stakeholders. We’re seeking individuals who excel in problem-solving through critical thinking, and who are adept at time management and prioritizing daily tasks. You should be self-motivated, flexible, and thrive in a fast-paced environment. Most importantly, you should have a passion for improving the quality of life for diverse members in their communities.

You will be a great match for this role if you have:

• 3 years of experience in a clinical setting
• Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW).
• Exceptional customer service skills
• Must live within the following TN county: Lincoln and Giles Counties
• Available for an 8:00am – 5:00pm EST(no on call) schedule, with the option (upon management approval) to work a compressed work week after 1 year.

Job Responsibilities

• Partnering with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living.
• Collaborates with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member.
• Conduct thorough and objective face-to-face visits with and assess each members situation to determine current status and needs, including physical, behavioral, functional, psycho-social, financial, and employment and independent living expectations.
• Utilizing criteria for authorizing appropriate home and community based services and confirm those services are being provided and that members needs are being met.
• Valid Driver's License.
• TB Skin Test (applies to coordinators that work in the field).
• Position requires 24 months in role before eligible to post for other internal positions.
• Various immunizations and/or associated medical tests may be required for this position.
• This job requires digital literacy assessment.

Experience

Job Qualifications

• 2 years - Clinical experience required

Skills\Certifications

• PC Skills required (Basic Microsoft Office and E-Mail)
• Effective time management skills
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills

License

• Registered nurse with an active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Act; or Masters in Social Work with an active unrestricted license (LCSW, LMSW, or LAPSW).

BBEX 10 AEP

Number of Openings Available

1

Worker Type

Employee

Company

VSHP Volunteer State Health Plan, Inc

Applying for this job indicates your acknowledgement and understanding of the following statements

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.
Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:
BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.