Chocolate Concierge

Vosges Haut Chocolat; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Chocolate discount 50%

Paid time off

Full-time benefits

Job summary

Vosges Haut-Chocolat at O'Hare International Airport in Chicago is seeking a Chocolate Concierge to guide guests through our collection and help them select gifts within tight travel timelines.

You will narrate our flavor stories, offer samples, and handle gift packaging, while maintaining a clean, welcoming boutique. This role involves cash handling, POS transactions, and strict adherence to airport security procedures.

Qualifications

• Must obtain an airport ID badge through the Chicago Department of Aviation.
• Pass fingerprint-based background check and TSA security threat assessment.
• Provide verifiable employment history and two forms of ID.
• Complete airport security training before first shift.
• Follow airport and TSA rules and badge display.

Responsibilities

• Greet guests and guide them to the right chocolate or gift.
• Share flavor stories and offer samples to help guests choose.
• Suggest gift pairings and multi-unit purchases to build the sale.
• Process sales, returns and exchanges on the POS.
• Gift-wrap and package purchases for travel.
• Restock and merchandise displays to brand standards.
• Receive deliveries, rotate product and check dates.
• Keep the boutique clean and food-safe.
• Follow all airport security rules and badge procedures.
• Open/close the store, count the register, and complete shift paperwork.
• Hand off to the next shift and flag issues.

Skills

Customer service

Cash handling

Gift wrapping

Sales

Tools

POS system

Job description

Description

Location: O'Hare International Airport (ORD), Chicago, IL Reports to: Store Manager Type: Part-time and full-time, hourly (non-exempt)

Vosges Haut-Chocolat is a Chicago-born luxury chocolatier known for pairing fine chocolate with spices, flowers and flavors from around the world. Our O'Hare boutiques are often a traveler's first or last taste of Chicago.

As a Chocolate Concierge, you guide guests through our collection, help them find the right gift in the time they have before boarding, and keep the boutique beautiful and ready all shift. You're part storyteller, part gift advisor, and part fast, friendly cashier.

What you'll do

• Greet every guest warmly, read how much time they have, and guide them to the right chocolate or gift quickly.
• Share the stories and flavor profiles behind our bars, truffles and collections, and offer samples to help guests choose.
• Suggest gift pairings, add-ons and multi-unit purchases to build the sale.
• Process sales, returns and exchanges accurately on the POS, and handle cash per store procedures.
• Gift-wrap and package purchases so they travel well in a carry-on.
• Restock, face and merchandise displays to brand standards throughout the shift.
• Receive and put away deliveries, rotate product, and check dates and condition.
• Keep the boutique clean, organized and food-safe, including sampling areas.
• Follow all airport security rules, including badge, access and prohibited-item procedures.
• Open or close the store, count the register, and complete shift paperwork as assigned.
• Hand off clearly to the next shift and flag stock, equipment or guest issues to the Store Manager.

Requirements

Airport requirements

This role works past the security checkpoint, so you must obtain and keep an airport ID badge issued through the Chicago Department of Aviation. As a condition of employment, you will need to:

• Pass a fingerprint-based criminal history records check and a TSA security threat assessment.
• Provide verifiable employment and address history and two forms of acceptable ID.
• Complete required airport security training before your first shift.
• Follow all airport and TSA rules while on duty, including badge display and secure-area procedures.

[Confirm: Vosges covers badging fees for new hires.] Offers are contingent on successful badging.

Schedule and physical demands

• Shifts follow flight schedules and can start as early as 5 a.m. or end late evening, including weekends and holidays. Peak travel and gifting seasons (Valentine's Day, Mother's Day, Q4) are all-hands.
• Allow extra time each shift for employee parking or transit and security screening.
• Stand and walk for a full shift; bend, reach and stoop to restock.
• Lift and carry up to 30 lbs.
• Work in a busy, sometimes loud environment with frequent guest interaction.

Pay and benefits

• Employee chocolate discount: 50%
• 3 weeks paid time off a year
• Benefits eligibility for full-time associates: medical, dental, vision, 401(k), etc.

Equal opportunity

Vosges Haut-Chocolat is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law. We will consider qualified applicants with arrest and conviction records in accordance with applicable law, subject to airport badging requirements. Reasonable accommodations are available on request during the hiring process.